App Support Analyst

London (South)
07 Oct 2016
20 Oct 2016
Contract Type
L2 Application Support Analyst Cognizant Business Consulting’s BPS practice are currently searching for an L2 Application Support Analyst to join us on a perm basis working onsite at one of our clients – a leading Media brand. The required skills and experience that we are searching are detailed below: Primary Skills • Customer facing roles in Helpdesk or other support environment • Knowledge on computer hardware • Microsoft Certified MCP is desirable • Technical knowledge, Business & Cultural awareness • Service awareness, IT Infrastructure library (ITIL) certification is a plus • Investigation and diagnostic skills • Support tool & strong knowledge of Microsoft office trouble shooting user issues • Knowledge – Know your way around desktop hardware, software applications, operating systems and network connectivity • Problem solving – Resolve problems while maximizing efficient use of computing resources Secondary Skills • Phone etiquette • Clear communication –verbally and in writing • Demonstrated proficiency in typing and grammar • Knowledge of relevant software computer applications and equipment • Knowledge of customer service principles and practices • Effective listening skills • Willingness to co-operate with others and work to the greater good • Multi-tasking capabilities • Teamwork – Work well in a team-oriented environment About Cognizant Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 100 development and delivery centers worldwide and approximately 233,000 employees as of March 31, 2016, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at or follow us on Twitter: Cognizant. This job was originally posted as