Software Support Analyst (SQL/SQL 2008 R2/net)

Nanotek Ltd.
From £28,000 to £35,000 per annum
08 Oct 2016
23 Oct 2016
Contract Type
Software Support Analyst (SQL/SQL 2008 R2/.net) Candidate Criteria: Background in helpdesk/customer care essential, specifically within a technology environment - must have experience of a small fast growth business Demonstrable experience in application software support, Windows based Operating Systems and MS SQL Previously worked within VB and .Net software support with a high level of skills in: SQL (preferably SQL 2008 R2 or higher) IIS MS Operating Systems Some .NET development capabilities would be an advantage Commercial approach, appreciates the importance of customer retention and ROI Will have worked in a customer focused B2B (Business to Business) environment with good understanding of customer requirements/market Must demonstrate a hands on approach and consistent delivery Job Role: To be part of a Helpdesk function provided to satisfy customer requirements To provide customer satisfaction to the agreed business levels. To provide customer and partner support within SLAs on a continuous basis. To ensure that the highest levels of customer courtesy and proactive responses are being adhered to. To ensure that accurate records are kept of all customer communications To ensure that all contact to the helpdesk is tracked and recorded and responded to within given timeframes Minimise repeat reoccurrence of This job was originally posted as