Technical Support Analyst

£20000.00 - £25000.00 per annum
10 Oct 2016
19 Oct 2016
Contract Type
Technical Support Analyst Gateshead Salary - £20-25k per annum Technical Support Analyst Gateshead Salary - £20-25k per annum Your new company An exceptional job opportunity has arisen with a market leading software company in Gateshead, due to exceptional company growth, an IT Technical Support Analyst is now required to join the team to assist with the increased workload on a permanent basis. Your new role You will be part of the technical support team, providing a high quality service to clients. Your primary duties will be focused on providing a resilient remote IT infrastructure and supporting customers of the company. You will have strong technical knowledge and great communication skills. You will be accurately investigating, identifying and rectifying both the causes and the symptoms of problems. You will be pro-actively taking ownership of a wide variety of calls and problems. You will have experience of working with a ticketing systems and escalation of calls. Undertaking any other projects as required by their Manager or the Support Director. What you'll need to succeed You will ideally have a Computer Science degree and recent experience in a similar IT support role. You will have experience with MS Window systems/Linux. What you'll get in return You will receive a competitive salary in a highly career progressive role. You will also receive additional benefits such as company bonus scheme, pension, private medical insurance, life assurance, income protection insurance, critical illness insurance, child care vouchers. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at This job was originally posted as

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