Pet Insurance Claims Assessor

Gerrard White
£17250 - £21250 per annum, Benefits Company Benefits
10 Oct 2016
20 Oct 2016
Contract Type
Pet Insurance Claims Assessor - Award Winning Insurance Company Portsmouth Salary £17,250 - £21,250 Excellent Company Benefits Are you a recent college or University Graduate with a minimum of an NVQ level 2 or 3 or a degree in Biology, Pharmaceuticals? Or do you have experience working within a veterinary practice as a qualified Veterinary Nurse or Receptionist? If so we have a fantastic job opportunity that will increase your skillset, working in a friendly and proactive team within an award winning and Sunday Times Top 100' company based in Portsmouth. Role The purpose of the role is to assist the Pet Insurance Claims Assessing Team Leader in assessing Pet Insurance Claims for a successful and expanding insurance brand, ensuring both technical and administration targets and performance standards are consistently achieved in line with company standards. Responsibilities ·Answering calls in a timely manner in accordance with our Service Level Agreements. ·Review incoming forms and ensure claims, pre-authorised and reviews are settled within the Service Level Agreements. ·Interface with veterinary practices, breeder and affinity partners to ensure all information is gathered in order to settle claims accurately. ·Accurate input of data onto in house system. ·Management of incoming/outgoing calls and emails to resolve queries and gain information in relation to payments of the policy. ·Maintain a consistent and energetic approach and building rapport with internal/external customers to establish excellent customer relations. ·Ad hoc duties as required by Management. ·Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met. Qualifications Essential Skills ·Knowledge within veterinary practices, medicine, animal care, biology or pharmaceuticals ·Resilience within a busy working environment ·Prioritisation skills ·Ability to multi task ·Work well under pressure ·Problem solving skills ·Ability to deal with customers' queries Desirable Skills ·Minimum of NVQ Level 2 or 3 in Vet Nursing, Biology or Pharmaceuticals ·General understanding of insurance industry practices & principles (Ideal, not essential) ·Experience of working within a target driven environment This job was originally posted as