O&M Operations Manager

0 - 0
11 Oct 2016
22 Oct 2016
Contract Type
The Overview Centrica’s international Distributed Energy & Power (DE&P) brings together expertise from our UK and US businesses and works to deliver distributed energy solutions to businesses. We already have over 1000 customers across 3,700 sites and expect to invest heavily in new technologies and partnerships by 2020. As we grow, recruiting the right people is essential and we currently have an opportunity for an O&M Operations Manager Based Windsor with UK travel Competitive salary excellent benefits The Role You will be tasked to lead, motivate and engage a team of estimators and engineers to safely deliver industry leading O&M services for generation and energy efficiency projects on customer sites. Yopu must ensure delivery of performance measures in line with internal targets, develop relationships with stakeholders and exceed their expectations whilst creating the culture and processes to protect margin and deliver projects on time. The role also come with the following responsibilities: Establish & build a successful O&M business: Grow the O&M Operations team (up to 10 direct reports) to support the fast growing asset management business. Ensure there are adequate resources, including contingency arrangements, to run the business and meet our customer commitments. In addition, develop training programmes and career development pathways for direct reports Planning: Create maintenance plans to meet customer requirements, working with the commercial and PMO teams as required Field force management: Manage and dispatch civil, mechanical and electrical field operators to respond to any unscheduled events on customer sites. Respond to and resolve issues/failures on customer's sites; implement changes/countermeasures to prevent repeat Operational excellence: Manage civil, mechanical and electrical maintenance work in a safe, cost effective and high quality way with the necessary capabilities and governance Service level agreements: Ensure we are at all times compliant with our service level agreements (SLAs) and provide internal management information on our SLA compliance including monitoring any exposure to Performance Liquidated Damages. Ensure operational and regulatory risks are managed and escalated as appropriate Monitoring, verification and analytics: Support in the development of increased analytics and monitoring capabilities in the broader O&M team to meet customer requirements. Similarly, champion the use of a framework to identify opportunities to improve customers asset performance and carry out the works Business Support: Provide relevant information to the commercial teams to assist with the generation of competitive bids for new work; provide all T&E information to finance team to allow accurate billing of customers Business Systems: Support the implementation of the new project management, service and financial operating system within the business Health & Safety: Responsible for ensuring all operations undertaken by the O&M team comply with all relevant health, safety, environmental & associated legal requirements Responsible for creating a proactive culture of continuous improvement around health and safety integrating high performance in design & engineering Values & team management: Strive for excellence in customer service throughout the project lifecycle and build a customer centric approach in your team’s behaviours Leverage expertise within the business through fostering an information sharing culture which openly and proactively shares best practice Develop an inclusive and engaged team environment where people feel supported and their culture and personal circumstances are taken into account Recruit, when required, people into your team with the capabilities and behaviours required to perform the job and to deliver the customer service and health and safety standards of our business. Encourage diversity throughout the recruitment process Adhere to the Competence and Training framework policy and procedures to ensure each team member attains and maintains the required competency level to perform their role Develop training programmes and career development pathways for team members Apply Centrica and Distributed Energy & Power values in all day to day activities and maintain a passion for delivering great customer service The Person Applicants must have a strong knowledge of performance monitoring and measurement, verification, estimation and analysis of operational energy assets along with an in-depth understanding of the renewable energy, CHP and gas reciprocating engine operations. We are also looking for the following skill and experience: Understanding of various measures of performance metrics including performance ratio, availability and efficiency metrics Understanding/experience of high volume data management and analysis Proven leader of a team of field engineers Proven ability to manage complex stakeholder relationships across multiple business interfaces Customer / client relationship management experience Confidence and credibility with highly developed communications to drive behavioural and performance improvement Budget management and the development/analysis of management information Degree level qualified Electrical or Mechanical Engineer Senior Operations & Maintenance Manager in renewable energy or CHP business Reputation for excellence leading operational delivery across multiple projects in a market leading business Knowledge of technical and operational aspects of CHP, solar and other energy generation and efficiency assets on commercial installations Health and Safety exemplar, who prioritises the safety of themselves and others, and understands the leadership behaviours required to influence others in this area In depth understanding of all legislation, regulations, working practices and other codes of practice relevant to the role Deep understanding of the needs of customers and how technology solutions can be designed and adapted to meet them Centrica plc, a FTSE 100 company, has operations in UK, North America and Europe. With 30 million customer-product relationships, Centrica's vision is to become the leading integrated supplier of energy and related services for its chosen markets and maximise value to shareholders. Centrica's brand names include British Gas, Direct Energy (North America). At Centrica, our purpose is to help people today and secure energy for tomorrow. PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document. Applications will ONLY be accepted via the ‘Apply’ button, Agencies: This role is being handled by the Centrica recruitment team, NO agency contact is required. Centrica operates a preferred supplier list and when required, will source candidates through these agencies This job was originally posted as www.totaljobs.com/job/66693945