1st Line Support Technician - Stockport £20-28K

Adria Solutions Ltd
£20000 - £28000 per annum + Benefits
11 Oct 2016
19 Oct 2016
Contract Type
1st Line Support Technician - Stockport, Cheshire £20-28K. Our client based near Stockport is currently looking for two experienced 1st Line Support Technicians. This is a full time; permanent role within the infrastructure team of the IT department. An exciting opportunity has arisen for a talented individual to join our Infrastructure team based in Cheshire. Working as part of a busy multinational business the role will role will involve supporting, developing and enhancing the end user experience within a regulated environment. You will enjoy solving complex problems in a time-pressured environment and be able to articulate solutions to a varied audience. You will be part as part of a desktop, server and network support team, building and working on enterprise grade software systems. You will interface to the company and vendors by telephone, e-mail and using remote control software, where you will provide an excellent service to end users and set expectations based on agreed processes. You will have responsibility for 2nd line service requests to agreed resolution times; 'own' end user issues through to resolution and recognise when to escalate an issue within the team. Key Activities Supporting the companies security protocols Liaise directly with the end users Maintenance of company IT assets Updating of departmental documentation Undertake support or escalate to relevant persons Dealing with faults in order of priority in conjunction with and as directed by other members of the IT team and the IT Infrastructure Manager General maintenance and repair of PC's hardware Windows and Apple Mac Desktop and Laptop Builds Application installation Set-up of PCs and installation of Printers on a Network Creating users account within Active Directory Supporting Mobile device queries Setting up new telephone extensions Possible remote site visits with other IT team members Essential Skills/Experience 1 year commercial experience within IT Excellent communication skills Excellent problem solving skills Proactive and resourceful Basic understanding of PC hardware set-up and configuration Good software skills e.g. MS Office, Windows operating systems Passion for IT technologies Desire to learn new technologies Team Player Principle Accountabilities To triage and complete first line technical problems and escalate to the 2nd line or service delivery management and to appropriately document activity, decisions or solutions to enable full audit or escalation to the senior IT management team. To record all activity appropriately using the Service Desk, ensuring the status, time spent, Customer (if applicable) are correct at all times to enable full audit, escalation and effective change control. To adhere to the technical standards and procedures for service provision, helping the IT department in its mission to enhance the experience of the companies community by providing and continuously improving excellent services. To implement standard server and workstation configurations, workstation management and software distribution enabling access to company applications and services as directed by the technical architects and IT management. Key Responsibilities: To confirm the validity of escalated problems and seek known solutions related to these more complex issues. To ensure regular IT maintenance tasks are undertaken promptly and minimising any impact to the business. To maintain all assets information, including their register, licensing and disposal. To ensure the IT estate is pro-actively monitored and any actions are recorded and undertaken promptly as appropriate. 1st Line Support Technician - Stockport, Cheshire £20-28K. If you are interested in this position, please send your CV to or call 01625 874399 for more information. 1st Line Support Technician - Stockport, Cheshire £20-28K. This job was originally posted as www.cwjobs.co.uk/job/66852121

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