Application Support Analyst

Talent International
£25000 - £30000 per annum + benefits
11 Oct 2016
19 Oct 2016
Contract Type
Application Support Analyst to £30k Software Support, Application Support, Service desk SAP, ITIL Support Analyst ( application / CRM) required for our expanding Client who are undergoing expansion in UK & Europe, and restructuring their IT Infrastructure within their Lancashire office. The role will involve supporting numerous applications which the business runs, including a CRM application and other applications. The application estate is changing and new technology is to be implemented. The ideal candidate should have a background working within support of bespoke applications or worked within a support based role and have an understanding of software. The Application Support Analyst will have the following responsibilities: Act as a point of contact for customers logging all calls / queries Provide advice to internal customers and progress calls and resolve issues Operation of a specialist technical system and procedures to support others Provide analysis of internal data, and contribute to resolving service delivery issues Produce clear and comprehensive documentation Ensure support calls are completed in a timely manner or escalated as necessary Ensure high standards of customer service are maintained Ensure that company processes are adhered to and recommend improvements where necessary Support software calls Knowledge of Windows, Databases and Networking all useful Essential Experience/Skills Thorough understanding of and experience of supporting bespoke applications or software Methodical Approach Desired Experience/Skills Appropriate experience working in a support desk function Successful candidates must have previous support experience, be a strong communicator both written and verbally and have a passion for support. Candidates will be skilled in Windows, Networking, MS Office suite and ideally some experience of working with Databases. Role is based out of their Lancashire office and may require an occasional visit to another office ( expenses paid) and offers a potential starting salary up to £30k benefits This job was originally posted as

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