AV Field Engineer

Clearwater People Solutions
£20000 - £26600 Per Annum Car
11 Oct 2016
19 Oct 2016
Our client is currently looking for an AV Field Engineer to cover the East midlands area. The successful AV Field Engineer must have previous experience of setting up and installing Audio & Visual equipment previously ideally within domestic household environments. This will be on a 6 month Fixed Term contract with the possibility that it might go permanent. The successful applicant must hold a valid drivers license. Job Description The AV Field Engineer is our representative in homes and is therefore expected to be professional, courteous and presentable at all times. The AV Field Engineer is also responsible for ensuring the accuracy of the data from the metering equipment to: Install and maintain metering equipment in homes. Educate members in the correct use and care of the metering equipment. Remove television monitoring equipment from homes that wish to leave the panel. Store monitoring equipment in safe conditions when not installed in panel homes. Resolve or escalate any problems caused by monitoring equipment in panel homes. Liaise between management, office staff & panel members as necessary. Report all field technician activity, including appointments, visits made, mileage etc. Timely return all faulty meter equipment, clearly labelled. Maintain the company vehicle in a roadworthy, clean condition. Ensure SLA`s (Service Level Agreements) are satisfied within specific timeframes. Experience Technical ability to install & service the TV metering equipment. The meters are non-invasive, meaning that it isn`t necessary to open TV sets and other devices. A thorough understanding of A/V routing (scart, RGB, Composite video, HDMI etc) in domestic environments is essential. Knowledge of PC`s and Apple Macs/ Excel / Word and Hardware / software configurations and installations. The ability to work without direct supervision to a high standard. The field technician will be responsible for arranging some appointments with panel members for service calls to designated households, and these must be done in a timely manner. Exemplary customer care skills. The field technician is the representative of our client in the panel members` homes. Meters are installed only with the permission of the panel members, and it is therefore essential that the field technician remains professional, prompt & courteous in all dealings with panel members. Demonstrable experience of A/V systems/installation in domestic environments. Detailed knowledge of TV and peripheral technology, supplemented possibly with a Ability to work unsupervised and remotely, making work schedules as required. Excellent interpersonal skills. Advanced keyboard skills with the ability to instal bespoke software on Pc`s and Macs Prepared to drive within the UK mainland and associated Islands. This may require overnight stays, therefore, flexibility to work away from home. A full driving licence (a company vehicle is provided). Please apply to for more details This job was originally posted as www.cwjobs.co.uk/job/66856049

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