Field Support Technician

Reed Technology
£14 - £15 per hour
11 Oct 2016
19 Oct 2016
A Field Support Technician is required for our public sector client to install, support and maintain networked devices and services in order to ensure provision to SLA and performance standards. The successful candidate will carry out onsite configuration, repair and installation of computer hardware, operating systems, AV/ CCTV systems and applications to maintain the IT infrastructure in accordance with SLA's project demands and information security requirements. You will accurately maintain and update a Service Management System in order to achieve effective performance measurement. You will support the implementation of new hardware and software solutions including liaison with new external suppliers, checking feasibility, piloting and documenting process and procedures to ensure successful testing and implementation in support of business needs and opportunities. You will provide advice and assistance to customers in order to enable effective use of ICT equipment. You will- Provide management of all networked terminals and associated peripherals as required and lead/participate in problem solving teams as needed. Maintain and support a large software application base in support of operational requirements. Attend user group meeting as and when required, to provide advice on the computer environment and report progress of requests for change, incidents and requests. Essential- Knowledge/ability of supporting the latest Microsoft operating system within an enterprise network environment. Experience of IT 2nd line support ideally relating to computing environment Experience of delivering support on a wide range of applications Holds a full current UK / European driving licence Has access to a motor vehicle and is prepared to use it for business purposes Willingness and ability to participate in a call-out rota and on occasions be required to work outside normal hours of 37 hpw (Monday to Friday) Reed Specialist Recruitment Limited is an employment agency and employment business. This job was originally posted as

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