SC Cleared Desktop Support Engineer

Global Technology Solutions Ltd
Newport (Casnewydd)
£15.77 per hour
11 Oct 2016
19 Oct 2016
An exciting oppportunity has arisen for an SC Cleared Desktop support analyst to join a fantastic company based in Newport, South Wales. Please note you MUST be SC Cleared to be considered for this opportunity due to the urgency of this requirement. As a SC Cleared Desktop support engineer you will be an on-site delivery specialist for multi-vendor products and services. The successful SC cleared Desktop Support Analyst will be a dedicated, very reliable, customer facing engineer who will work as part of a team providing Deskside and Telephony support to a large Public Sector department in a Modern Shared Service Centre environment. The work is varied with a shift pattern operating to cover the 07:00 - 19:00 hours of service and an On Call provision supporting the infrastructure outside standard Monday to Friday hours. The tasks for an SC cleared Desktop Support engineer will include (but not limited to): Provision of desktop technical support to the clients End User Workspace environment. Provision of technical support to the clients Avaya telephony system and infrastructure. Management, support and problem solving of all desktop and laptop associated Incidents and completion of IMAC's Management, support and problem solving of all Avaya telephony associated Incidents and completion of IMAC's Carrying out desktop/laptop builds and asset management using approved process/scripts. Service Manager 9 Call management Working to Service Level Agreements and Key performance metrics. Daily Monitoring and system checks to the Ayaya system and telephony infrastructure. Performing and checking backups as per designated cycle and liaison and management of the off site media process. Troubleshooting network connectivity problems on devices across an infrastructure. Scheduling timely installations of all desktops/laptops, associated peripherals and Telephony Equipment Providing end-user light touch familiarisation training on both hardware and core desktop applications as required To participate in desktop project implementations where required whilst at the same time ensuring BAU resolution of incidents for end user Effectively liaise with customers and manage stakeholder expectations. Identify and assist in resolving issues and engage with stakeholders on resolution Escalate high priority issues to IT management team in a timely fashion Provision of reporting and metrics. So if you are an SC Cleared Desktop support engineer with the above skills/experience then please apply today This job was originally posted as

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