MI Analyst

£21000 per annum + Competitive Package
12 Oct 2016
24 Oct 2016
Contract Type
PACT is delighted to be supporting this dynamic financial organisation which is looking for an experienced MI Analyst to join its operation. The MI Analyst will be required to deliver support to operational areas by producing and cascading Management Information (MI) and assist in driving various performance measures and supporting the Resource function on a daily basis. Key Responsibilities: Provide specialist assistance around performance management of processes Build, maintain and develop departmental trackers, dashboards and reports including ExCo packs to tight deadlines whilst maintaining a high degree of quality Support projects with design and testing of operational reporting Assess and consider priority requests for external and internal customers relating to MI change requests, data analysis or general data queries Build, develop and maintain Resourcing reports to optimise call and administrative forecasting Management of feedback provided by customers as part of a programme of continuous improvement Provide trend analysis to senior management with supporting commentary and recommendations which will aid in shaping the change agenda Experience / Knowledge: Advanced knowledge of MS Office package, specifically Excel, Word and PowerPoint Previous experience in a contact centre environment, preferably in Financial Services Ability to demonstrate strategic thinking Sound working knowledge of Host Systems and supporting systems such as TotalView, Avaya Respond and Report Manager Motivation skills to drive ideas/ improvements Competencies: Communication & Confidence Customer Focus Execution Focus Change Focus Business and Commercial Focus Application | Contact If you have the required skills and experience for this role then please do not delay in getting your application to us To express an interest in this opportunity please send a copy of your most recent CV directly Follow us on twitter: Pactrecruit This job was originally posted as www.totaljobs.com/job/66867715