Applications Support,3rd Line Support,3rd Line,Application Supp

Recruiter
Executive Resource Group
Location
Newbury
Salary
£35000 - £40000 per annum + shift allowance
Posted
11 Oct 2016
Closes
19 Oct 2016
Sector
IT
Contract Type
Permanent
Applications Support,3rd Line Support,3rd Line,Application Support,Perm Applications Support,3rd Line Support,3rd Line,Application Support,Perm This is a fantastic opportunity to join one of erg's longest standing clients. They are market leaders with providing workforce solutions. Having recently won a lucrative contract, this is a very exciting time to be joining the organisation. You will be tasked with providing support to both internal and external clients. You will be installing, upgrading and maintaining systems. As Applications/3rd Line Support, your duties will include but not limited to: Provide accurate advice to internal and external users in support of all products and services. Respond to, escalate and resolve all calls according to Support procedures and SLA targets and take ownership of the call throughout its life cycle. Ensure that the ITSM and JIRA system is kept up to date with all relevant details. Resolve the incident, but continue to investigate any underlying problem to identify permanent fixes. Proactively monitor the infrastructure, in cooperation with Network Support, taking corrective action as necessary Analyse problems, incidents and requests to identify trends and patterns for feedback as appropriate. Provide 24/7 support as part of a rota system. To be considered for this role you must possess the following skills: Ability to process and analyse qualitative and quantitative data Previous 3rd line support experience Supported Applications and Software previously Basic networking knowledge (Tracert, pring, routing tables) Able to work shifts - flexible approach to working hours To be considered for this opportunity submit your CV now or contact Vicci for more information. Applications Support,3rd Line Support,3rd Line,Application Support,Perm Applications Support,3rd Line Support,3rd Line,Application Support,Perm This job was originally posted as www.cwjobs.co.uk/job/66857461

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