Senior Telephony Engineer - £45,000 - Leeds

Recruiter
Senitor Associates
Location
Leeds
Salary
£45000 per annum + 25 days holiday
Posted
12 Oct 2016
Closes
19 Oct 2016
Sector
IT
Contract Type
Permanent
Senior Telephony Engineer - £45,000 - Leeds Cisco UCCX - Cisco UCCE - Telephone Engineer - Telephony Engineer My client are a market leading business in the motor industry. They are on the lookout for a Senior Telephony Engineer with strong skills in either Cisco UCCX or UCCE. They are looking for a highly technical individual who will be responsible for designing, delivering and developing systems for a client of theirs. Responsibilities: o Design and architect telephony solutions specifically to meet the changing needs of a busy call centre that includes: 80 inbound agents; 15-20 outbound sales agents; call recording; PCI/DSS credit card handling; workforce management; statistical reporting; home-workers. o To work closely with business sponsors to prototype solutions in order to confirm requirements and deliver benefits at the earliest opportunity o As required, convert prototypes into recognised solutions; undertaking development and test activities and working with customer to obtain sign off in the agreed timeline o Working with telephony suppliers to migrate from ISDN30 to SIP technology platforms o Analyze the existing voice and data networks and recommend solutions, configuration and software revision based on requirements o Design, implement, support and maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, CUPS, VG, CUBE, CER, CVP o Support of Cisco Agent Desktop and Supervisor desktop clients o Identify new opportunities that arise from new technologies and new business needs. Senior Telephony Engineer - £45,000 - Leeds Cisco UCCX - Cisco UCCE - Telephone Engineer - Telephony Engineer Skills Required: Design, implement, support and maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, CUPS, VG, CUBE, CER, CVP Ability to work weekends and off hours as necessary to meet customer requirements Willingness to travel as needed Ability to Design & Architect call centre telephony solutions; knowledge of industry standard architectures and how these can be utilised Strong team player who is able to work quickly & accurately across different technologies to maximise team value Able to manage, develop and mentor team members; helping them to develop their technical skills and take on more responsibility Dynamic - able to drive IT solutions forward at pace ensuring road blocks are overcome and solutions are delivered as expected Excellent communication skills - able to work closely with colleagues within IT Collaborative - able to work closely with business and IT colleagues to support business needs and deliver IT solutions Approachable, Can Do attitude, Responsive, Helpful Appetite for acquiring new skills and utilising technology for business benefit This is a fantastic opportunity to work for a fast growing and well known business in Leeds. For more details please call 01132242121 or email Senior Telephony Engineer - £45,000 - Leeds Cisco UCCX - Cisco UCCE - Telephone Engineer - Telephony Engineer For more information about Senitor and the opportunities we have to offer follow us on Twitter SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/66864850

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