Network Engineer

Spring Tech
£40000.00 - £45000.00 per annum + +benefits
08 Oct 2016
20 Oct 2016
Contract Type
Network Engineer Spring Technology are currently working on an exclusive role for a Network Engineer, this excellent opportunity will be based in Leicester, for an extremely high end company. We are looking for a special individual to assist in the provision of 2nd line support services for all infrastructures. Please read on to find out more information on this exciting opportunity. Key Responsibilities: Ensure the day to day operational tasks that are necessary to provide a stable and robust environment are performed. Work closely with external support vendors/suppliers and professional services groups as needed to resolve issues, upgrade or implement solutions. Effective ownership and communication of open service impacting issues to operations and Information Services teams Continue learning and training, keeping abreast of developments and innovation within their field Evaluate possible technical options, exploiting available technologies within the business and outside while ensuring consistency with current technical design while being cognisant of cost and time implications. Develop and test new technical functionality from specifications in accordance with technical and development standards and procedures to meet agreed estimates to complete. Provide support and coaching as required to other team members Implement the effective and timely transfer of support issues from 2nd line to 1st line as appropriate. Assist in the effective management of supplier service reviews and improvement initiatives Identify trends and root cause, driving improvements or upgrades as necessary Control the acceptance and implication of new or changed technical functionality into the production environment. Delivery of own performance against SLA, attaining agreed metrics for all services Participation in IT projects and ensure capability to support changes post go live Participation in all areas of ITIL processes, both reactive and proactive, to ensure a seamless service Compliance with business and IS quality management, risk management, security policies and procedures Participating in disaster recovery activities as required Performing capacity management and availability management activities for Back Office systems Experience required: Excellent understanding of service delivery processes. Good Experience working with WAN Technology. Good Experience working with LAN Switches. Good Experience working with Firewalls. Good Experience working with Wireless Infrastructure. Experience of server hardware configuration and setup Experience of working in an ecommerce environment Minimum 2 years' experience in a similar role Proven track record of managing third parties Experience of working with IaaS partners Operational support experience Vendor / Supplier Management ITIL awareness Ecommerce environment support experience Infrastructure support experience (essential) Experience of managing different environments (test, pre-prod, production) Management and Execution of Disaster Recovery plans Management and Execution of Business Continuity plans Process and Procedure experience (development and implementation) Experience of operating with a high level of autonomy and the ability to manage others to ensure delivery to agreed timescales, with a focus on resolution of support issues in a timely manner Qualifications Minimum 2 years' prior experience in a similar role; Knowledge of ITIL v3 and experience of working in an ITIL environment Experience of working in a fast paced, creative on-line retail environment Does this opportunity excite you? Please send your CV for more details. Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. This job was originally posted as