Managed Cloud Technical Team Leader

Sopra Steria Recruitment
From £38,000 to £40,000 per annum + Benefits Package
12 Oct 2016
20 Oct 2016
Contract Type
Company: A global ICT Services group consisting of several brands in 18 countries across Europe, Asia Pacific & Latin America with an extensive history that extends over 125 years. It has a complete portfolio of integrated ICT services for the large enterprise, SMB and public sector markets. This includes Workspace, Applications, Communication, Data Centre, Cloud, Consulting, Product and Managed Services. Opportunity: Infrastructure Services are responsible for delivering IT Managed Services to a number of customers either on the clients own infrastructure, Cloud Services or other public Cloud Services (Windows Azure, Amazon Web Service etc.). The Managed Cloud Team are responsible for “business as usual” support for the Storage, Compute and Backup Infrastructure which forms own hosted Cloud Services, providing IAAS and WAAS platforms.The team will also be involved in On-Boarding and Service Introduction of new services/clients and will also provide project/pre-sales support when possible. Role Purpose: The Managed Cloud Technical Team Leader will manage the day to day service delivery of the Managed Cloud Storage, Compute and Backup platform in line with contractual requirements.They will report into the Storage Technical Manager, and will be responsible for the day to day workload of a small team.They will also be expected to be “hands-on” approximately 70% of the time. Interaction with other IT Infrastructure Teams, Service Delivery Teams, IT directors and architects/sales personnel should be expected, along with liaison with 3 rd party suppliers. Preferred Skills/Experience: · Operational service delivery or equivalent experience · Team leading experience · Hands on technical experience of the following technologies: - EMC VCE Vblock EMC VNX VMWare vCloud Director NetBackup Avamar Zerto (Desirable) Cisco UCS and UIMP (desirable). · An understanding and experience of implementing IT services · Good commercial awareness · Experience of discussing requirements, planning work and setting expectations · A good understanding of business process and systems integration · Exposure to multiple technologies and processing environments · Experience of managing deliveries from 3rd parties and off shore providers · Awareness and experience of any structured Project Management methodology · ITIL v3 Foundation level accreditation · Experience with working in an environment delivering a high number of changes If the Managed Cloud Technical Team Leader position sounds of interest and you would like to learn more about the opportunity, please apply for future information. This job was originally posted as

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