Product Executive

360 Resourcing
£18,000 - £20,000 p/a DOE
12 Oct 2016
11 Nov 2016
Contract Type
Our client is looking for a Product Executive to join their team based in Droitwich, Worcestershire . The Successful candidate will receive a salary of £18,000 - £20,000 per annum depending on experience. Our client has been established since 1995 and is the market leading provider of access solutions, particularly in the care market by introducing the concept of storing keys securely outside a property. As the Product Executive you will provide support for their growing range of mechanical and electronic security, and associated setup, documentation and training. It would also be expected that the role would have an input into the running of the company’s internal processes such as stock control, product management and ISO quality management system, and to assist in the maintenance of the company’s IT resources. The company is keen to support its staff and there is scope for development of the role for the right candidate. Key duties and responsibilities of their Product Executive include: - Customer support and fault resolution via phone and email, and maintaining associated records and systems - Liaising with suppliers to progress and resolve product and customer issues - Product training and demonstrations – installation, setup and use, both internal staff and customers - New product setup and configuration - Product manuals and document authoring and editing - Managing customer and configuration record keeping - Product spec sheet and knowledge management - New product line introduction - Categorise queries and develop training plans - Maintain and update training materials - Work with the Development teams and IT to communicate updates to their products, systems and processes - Create and develop product test plans and scenarios - Support existing Products and Services of the company incl. mechanical devices. To become their Product Executive the following knowledge, skills, and qualifications are required: - IT Service management processes - Grade 2 Alarm Panels, PIR, Sensors, GPS and IoT devices - Experience of delivering training to end users through a variety of mediums - IP Networks and principles - Have a positive can do approach to work - Able to learn new product management and setup from instruction, written documentation and practical use - Able to work on own initiative as well as being a team player - Excellent communication skills (verbal and written) and attention to detail - Strong IT skills (MS Office, graphics skills a bonus) - Presentable and confident - Good phone manner In return for your hard work and commitment as their Product Executive you will receive: - A salary of £18,000 - £20,000 per annum depending on experience - Company Performance Bonus £3000 OTE - Monday to Friday 0900 – 1730 - 20 days Holiday plus Public Holidays - Pension contribution after 12 months If you have the skills and experience required to become their Product Executive please click ‘ apply’ today. This job was originally posted as