1st Line Support Analyst - Cardiff - £17k-£20k

The People Network
Cardiff (Caerdydd)
£17000 - £20000 per annum
11 Oct 2016
19 Oct 2016
Contract Type
1st Line Support Analyst - Cardiff 1st Line Support Analyst required by highly successful, market leading technology company. This dynamic technology company are seeking a highly enthusiastic, motivated and ambitious individual who is keen to build a career in IT. You will join a growing support team and will be responsible for providing support to clients who use this company's web and software solutions. Day-to-day you will be: Providing 1st line telephone based support Logging & prioritising calls Updating the helpdesk system Excellent training will be provided and there will be opportunities for you to gain specialist IT skills in what is a varied and interesting role. As well as learning how to use the company's software you will also gain an understanding of basic software production processes, customers business processes and will build skills in supporting clients on the use of the software. To be considered for this role you must have strong customer facing skills and will have worked in an environment where you are dealing with and serving a high volume of customers day-to-day. Ideally you may be working a contact centre / call centre where you are dealing with customers over the phone. Excellent written and verbal communication skills are essential and you must be keen to learn with an interest in technology. This is a fantastic opportunity to break into the IT world and a salary of £17k-£20k (depending on experience) is on offer as well as a good benefits package and genuine career progression opportunities. Interested? Apply NOW - interviewing immediately. . The People Network is acting as an Employment Business in relation to this vacancy. The company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity The People Network is part of the Pertemps Network Group of companies and is a specialist IT and technical recruitment consultancy with offices in London, Birmingham and Wiltshire. Experienced in placing permanent, interim and contract IT and technical staff at all levels across a range of sectors including Banking, Financial Services, Telecoms, Consultancy and Software Houses across the UK and Mainland Europe. If you would like a confidential and informal chat regarding your career please call and speak with one of our consultants. For more information and latest vacancies please visit us on our website at www.thepeoplenetwork.co.uk This job was originally posted as www.cwjobs.co.uk/job/66856912