Head of Reception

2M Employment Solutions Ltd
05 Oct 2016
24 Oct 2016
Contract Type
We are recruiting a Head of Reception to join our Manchester team The Role As a Head of Reception, you will be in charge of a small reception team, managing and overlooking the department, ensuring a smooth and efficient operation while providing excellent guest service The ideal candidate must come from quality restaurant background and be guest focused, highly organised and professional. Excellent guest service skills Proven experience in a same or similar role will be a plus. IT literacy, ideally experienced with OpenTable or similar reservations system Excellent communication skills (oral and written) Ability to multi-task and work under pressure Ability to work according to the needs of the business Your main duties: Oversee and manage the Welcome/Greet/Seat of guest bookings and walk in guests. Manage the restaurant reservations database, organization of parties and events (both in and outside the restaurant) Assist in establishing and maintaining excellent guest relationships Continuously seek ways to maximize revenue through covers Handle guest and employee enquiries and problems Assist with promotional and marketing related tasks Administrative tasks What is the restaurant? It is a busy, up-market vibrant Spanish restaurant with a friendly atmosphere amongst its team. We are ambassadors for the best Spanish gastronomy and culture in the UK. Together with our Michelin star Chef Nacho Manzano, we only cook and serve fresh products of the highest quality and our ambition is to ensure 100% guest satisfaction with every single dish. Just like our food, our cocktails, created with the freshest fruits and most distinctive details, challenge the classical drink's concept giving space to a quality list of signature cocktails. We offer a great starting salary and work in a fun and inspiring environment. Staff meals and discounts, fantastic training opportunities and the opportunity to become part of an expanding and promising project This is a full time position, with a rota based on a Monday to Sunday, morning and evening shifts. If your aim is to learn and progress within our group, click 'Apply' now to send your CV. Successful candidates will be contacted via email with an invitation for an interview. You must be eligible to live and work in the UK. This job was originally posted as www.totaljobs.com/job/66795262

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