Quality Improvement Lead

Recruiter
121 Recruitment
Location
Preston
Salary
From £265 to £335 per day PAYE, Ltd or Umbrella Company Engagement
Posted
11 Oct 2016
Closes
24 Oct 2016
Sector
Other
The successful candidate will have the relevant skills and experience specified below for this 4 month temporary contract based in the North West. The post holder will: • Lead a CCG-based Quality & Performance (Q&P) team using a customer-focused approach, establishing and maintaining effective professional working relationships with internal and external colleagues. • Plan the activities and manage the delivery of the MLCSU Q& P service for their CCG client, working across the MLCSU customer base (CCGs) as required. • Be responsible for driving forward quality improvement and patient safety activities across all CCG commissioned services. This will be delivered through identifying and supporting CCGs to commission a wide variety of quality improvements to deliver improved outcomes for patients. • Work closely with other internal and external teams, leading the development and implementation of appropriate tools, systems and processes to support the operational delivery of the Quality & Performance service. Key Responsibilities: • To provide a high level and professional service, ensuring accuracy and attention to detail in all aspects of the role. To ensure a seamless service is delivered to both internal and external customers. This will include ensuring that KPIs and deadlines are adhered to in order to achieve desired outcomes, and supporting quality assurance processes such as the CCG assurance framework. • To organise and prioritise their workload and that of their team, ensuring that judgement is used when reprioritising work in line with the competing demands of the role. They will co-ordinate their activities with those of the other Quality & Performance team members, balancing all aspects of the role, reviewing and re-setting priorities to achieve personal and team objectives. For example, respond to ad hoc requests from CCGs as they arise. • To build trusted relationships with and influence a range of stakeholders, both internally and externally across the wider health and care sector, operating to a high degree of professionalism at all times. • To communicate using a range of media and to use negotiating skills to achieve the desired outcome in situations which are often sensitive, for example when undertaking quality visits in provider organisations, or dealing with performance issues around the quality agenda. Excellent negotiating skills will be required in order to achieve the desired outcome in often hostile scenarios, for example when initiating management of change or in holding providers to account on Q&P issues on behalf of CCG clients. • To operate successfully in environments where there are barriers to understanding, ensuring that tact and diplomacy are maintained at all times, such as when visiting provider premises or attending quality & performance committees or other formal committees on behalf of CCG clients. • To horizon scan for developments in national health and social care policy and good practise guidance, analyse and interpret these and implement strategies to ensure policy implementation and that best practise and best value are achieved. This includes identifying trends and patterns which will impact upon action plans and inform future strategies around quality and performance of commissioned services, by promoting the use of evidence of best clinical practise to influence commissioning. Horizon scan for new developments or issues related to quality, risk, patient safety and assurance, to ensure that the CSU is informed of changing requirements and that the service responds appropriately. • To plan a broad range of complex programmes and workflows over the short, medium and long-term, which will require both formulation and adjustment. For example, creating plans for quality assurance and improvement programmes which involve collaborative working across a number of organisations, ensuring successful delivery of desired outcomes in line with timeframes which may need to change in line with external requirements such as national policy, adjusting personal and team responsibilities as required to ensure delivery. • To lead the development and monitoring of local and national quality indicators on behalf of their CCG client, such as Commissioning for Quality and Innovation (CQUIN) indicators, to address key health outcomes in line with CCG priorities. They will also be responsible for engaging with key stakeholders establishing and monitoring the progress of any associated task and finish groups or other meetings as appropriate. • To work to CSU policies and procedures. The post holder will also have lead responsibility for developing, implementing and reviewing departmental policies and practices, both internally and in relation to services commissioned by the CCGs, particularly in response to changes in national policy of best practise. • To ensure appropriate use of all physical assets for which they are responsible, including computer equipment, data projectors, etc. To be an authorised signatory and responsible for the signing of expenses and any overtime payments submitted by the team. To contribute to the development of the overall Q&P service budget and manage those aspects relating to their CCG-based team. • To be responsible for managing a range of clinical governance, quality assurance nad quality improvement systems on behalf of CCGs and for creating any associated reports, such as the monthly Quality & Performance reports, drawing on data from a range of sources and adding expert analytical narrative appropriate to the audience. This includes pversight of the creation and maintenance of local tracking systems to ensure that KPIs are on target and projects will be delivered within the agreed timeframe. • To have overall responsibility for the recruitment, retention, development and management of their team members, allocating work as appropriate to ensure smooth and effective delivery of the service, and adjusting personal and team member workload, responsibilities and development activities in line with shifting customer priorities. • To be responsible for implementing the local team training plan and ensuring that local induction and ongoing training for all team members is up to date and completed. To ensure team members have sufficient knowledge and skills to undertake their role by havig oervsight of their development needs and ensuring these are appropriately addressed. • To be responsible for delivering training on relevant specialist areas to clinicians, managers and staff at all levels, both within the CSU and for relevant stakeholder organisations. • Significant experience of development and review of quality improvement administrative procedures • Experience of supervising/managing a team • Experience of inter-agency working with partners such as local authorities, CQC, etc. • Previous experience of working in the NHS or a healthcare setting in a quality improvement context • Experience of undertaking research • Educated to master’s degree level in relevant subject or significant experience of working within the specialist area, including clear knowledge of the quality and performance agenda and experience in its delivery • Management qualification • Project management qualification or significant equivalent experience • Able to source, evaluate and interpret complex, potentially conflicting or incomplete information and synthesise it to provide expert advice and aid decision making • Ability to interpret national NHS policy and provide expert advice on its application in the local setting • The ability to support and initiate changes resulting in demonstrable service improvement. • Ability to identify the need for, and develop, robust quality metrics and related monitoring and benchmarking tools • Proven ability to implement and audit new workflows and practices • Able to lead and supervise other staff • Ability to prioritise both own workload and that of others • Self-motivated and able to motivate others • Ability to identify creative solutions to problems. • Able to deliver solutions effectively with external stakeholders, demonstrating negotiation and influencing skills. • Able to plan and manage conflicting agendas and priorities in order to meet challenging and changing deadlines. • Excellent time management skills • Standard keyboard skills and the ability to use IT systems relevant to work role • Understanding of Data Protection legislation and how this is applied in the context of the role • Knowledge of relevant policies and procedures required for the role, i.e. those relating to clinical governance, clinical quality, patient safety and quality improvement. • Sound knowledge of the NHS Outcomes Framework and its application standards, performance, quality and outcomes of care • Root cause analysis training • Excellent oral and written communication skills • Ability to identify the need for, and develop, robust quality metrics and related monitoring and benchmarking tools • Proven ability to implement and audit new workflows and practices • Able to lead and supervise other staff • Ability to prioritise both own workload and that of others • Self-motivated and able to motivate others • Ability to identify creative solutions to problems. • Able to deliver solutions effectively with external stakeholders, demonstrating negotiation and influencing skills. • Able to plan and manage conflicting agendas and priorities in order to meet challenging and changing deadlines. • Excellent time management skills • Standard keyboard skills and the ability to use IT systems relevant to work role • Understanding of Data Protection legislation and how this is applied in the context of the role • Knowledge of relevant policies and procedures required for the role, i.e. those relating to clinical governance, clinical quality, patient safety and quality improvement. • Sound knowledge of the NHS Outcomes Framework and its application standards, performance, quality and outcomes of care • Root cause analysis training • Excellent oral and written communication skills. • Ability to work effectively in a team. • Ability to build effective working partnerships and wide support networks in order to work effectively with colleagues across the CSU and wider health and care sector. • Ability to communicate highly complex, potentially conflicting and sometimes sensitive information to a wide range of audiences across the wider health and care sector, and to use this in order to influence organisations to improve quality • Demonstrates the ability to lead and influence change management. • An ability to foster excellent working relationships • Able to maintain confidentiality and trust • A flexible and a ‘can-do’ approach to work • Demonstrates care and compassion in all aspects of work • Commitment to CPD of self and others • Ability to add value to work streams • Applicants are required to travel The successful candidate will have a valid Disclosure of Scotland or be wiling to apply for one on CV submission. This job was originally posted as www.totaljobs.com/job/66862049

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