Service desk analyst/Call Centre/Call Logger

Global Technology Solutions Ltd
£20000 - £22000 per annum
12 Oct 2016
20 Oct 2016
Contract Type
An exciting opportunity has arisen for a Helpdesk Agent/Service Desk Analyst to join a fantastic company based in Hounslow, Middlesex. To be considered for this role you MUST have experience working on a Helpdesk (ideally on an IT helpdesk but not essential) and have experience using a ticketing system. You MUST also have an excellent telephone manner to be considered for this role. The working hours are Monday - Friday between 8:00am - 17:30pm. You will also be included on an emergency on-call rota which is shared amongst the team - you will receive an extra allowance for this and will only involve you taking a laptop and phone home for the week with minimal calls. As a First Line Analyst / Call Logger/ Helpdesk Analyst you will be responsible for acting as first point of contact for all our clients external customers and our clients network into the eCom Helpdesk responsible for the identification and resolution of CIM/eCom customer problems. As a First Line Analyst/ Call Logger/ Ecommerce ServiceDesk Analyst you will Take first line calls of eCom user's into the Helpdesk. Capture all data in a methodical manner and validate the information provided. Ensure system checks are made and the customer is advised accordingly of any restrictions or additional information requirements. Ensure and promote the (correct) use of the eCom tools to resolve any challenges or issues. Ensure that the investigation and resolution of problems are managed in a timely manner and escalated where required to backline function. Ensure that incidents and problems get fully documented Accurately records all work undertaken So if you are a Service Desk/ Call Logger/ IT Help desk support analyst looking for your next challenge please apply now This job was originally posted as

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