Service Desk Analyst - Solihull £17-22k

Greywood Associates Limited
£17000 - £22000 per annum + Benefits
12 Oct 2016
20 Oct 2016
Contract Type
Service Desk Analyst - Solihull £17-22k My market leading client based in Solihull are looking to recruit a 1st/2nd Line IT Support Technician / Service Desk Analyst following internal promotions to support their internal users. You will be responsible for supporting a diverse range of technologies in a fast paced environment, in additional to working within a team in the design and delivery of projects. Duties will include, Logging calls on the IT Service Desk and maintaining details of software / hardware problems detected. Providing 1st/2nd line technical support; answering support queries either directly or via phone or e-mail. Deliver projects as the company invest into their internal systems and platforms Maintain & update internal documentation and systems in a timely manner. Suitable candidates should have The ability to communicate effectively with people at all levels. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. A strong knowledge of Windows Operating Systems Knowledge of Active Directory & Group Policies Windows Server 2012/Exchange 2013 Basic Networking/TCP/IP Experience supporting mobile devices Experience with using and troubleshooting Microsoft Office. The ability to work as part of a team and on their own initiative. Positive & Flexible attitude. This role will offer you the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to £22k depending on experience and this is definitely an opportunity not to be missed, so please send me your CV now. This job was originally posted as

More jobs like this