Business Manager

CCA Recruitment Group
£35000 - £40000 per annum
12 Oct 2016
20 Oct 2016
Contract Type
Business Manager / Operations Manager Leicester £35,000 - £40,000 CCA Recruitment are excited to be supporting a global name in the outsourcing space in the recruitment of an experienced Business Manager / Operations Manager to work closely and autonomously with a new client to the business and operationally lead the campaign to success. As Business Manager you will build and maintain a strong relationship with the client and ensure that both they and the teams working on the campaign are happy and fully understand what the other will provide. You will liaise with a number of department heads and internal stakeholders to ensure all SLA's are adhered to and the client is happy with the service they receive. You will have a number of direct reports to include team leaders so must be able to manage people through people confidently and conduct regular 1-2-1s, coaching sessions and ensure your teams have the understanding and tools they need to deliver the best possible service to customers at all times. You must be: Customer Service-Focussed with strong management experience Engaging at all levels and able to motivate a large team (roughly 5-6 team leader direct reports) Understanding of client expectations and able to communicate those to the team around you Able to identify any challenges or struggles early on and be able to tackle those efficiently Required Experience: Business Management/ Operational management within a contact/call centre. Have client-facing experience and have managed a large business account Working with or within an outsourcing environment would be advantageous Please apply to this role for more information and to be considered. This job was originally posted as