Customer Service Manager

David Salisbury Joinery Ltd
Up to £26,000 per annum
12 Oct 2016
20 Oct 2016
Contract Type
Customer Service Manager Full Time, Permanent Up to £26k At David Salisbury Joinery Ltd, we specialise in the design, manufacture and installation of high quality bespoke timber framed extensions in both engineered timber (soft & hardwood) as well as more traditional solid oak framed buildings. We are seeking an experienced Customer Service Manager who is looking for their next challenge. They will have line management responsibility for three Customer Account Managers as well as being the first point of contact for the Installations Manager and other managers within the business. They will act as the point of operational escalation, supporting the resolution of issues while ensuring the company’s commercial interests are preserved. At the same time being the central point of contact for all retail client communication as well as being the central point of information in the Installations Team. In addition they will be required to deputise for the Installations Manager when they are uncontactable. This could mean dealing with disputes, attending senior management meetings and/or updating the department’s schedule. The successful candidate will have proven senior customer service or account management experience. They will need to be able to manage conflicting priorities, calmly and pragmatically. As well as having experience of managing, coaching and developing direct reports. They will have the ability to manage a personal workload as well as overseeing the workloads of the team. Ensuring that deadlines are met both internally and externally. They will need to demonstrate a high level of professionalism, integrity and commitment. At the same time providing a proactive and responsive service to the external customers. Essential Skills and Experience required Proven experience as a Customer Service Team Leader/Manager Experience of high value, prestigious accounts would be advantageous Construction industry background would be advantageous Previous line management responsibility Ability to maintain accurate records and file notes Strong administration and organisational skills Articulate, able to generate excellent working relationships across the Company at all levels and be an effective communicator Excellent communication skills via email, telephone and face to face; and Excellent ICT skills including Microsoft Office applications and bespoke software. This job was originally posted as