Highways Local Area Technician

Carrington West
12 Oct 2016
19 Oct 2016
Contract Type
As a result of a sustained increase in workloads, an exciting opportunity for a Highways Local Area Technician has arisen in the Home Counties. The position is a permanent role, based in an Operational Hub, working closely with Highways Inspectors, Supervisors, Engineers and Project Managers on a local authority highways term maintenance contract. The salary is negotiable depending upon experience, and can be discussed with the team at Carrington West. Primary Purpose: The role involves being the front face of the Highways Maintenance service within an Area of the County, working closely with the Area Managers and wider Area Team to deliver the Area maintenance and improvement objectives and priorities. Key responsibilities: ·Proactively engage with the public, community and County/District/Parish Councillors and internal team to identify, prioritise and deal with customer issues and manage expectations against financial budgetary constraints. Respond to all enquiries and correspondence (CRN) within an Area ensuring they are closed within designated timescales and in an accurate manner in line with the Authorities expectations and contractual requirements. To develop and maintain effective relationships with internal and external customers, proactively managing Member and Stakeholder expectations with integrity, empathy and professionalism. Proactively seeking and giving guidance and advice on emerging Area issues. ·Attend when required, and on behalf of the Council, member briefings, Local Area Forums (LAF) or other such Area based events to ensure the understanding of the Area is maintained. ·To provide onsite support to the network management functions/teams (i.e. Licensing, permitting, parking, etc.) and being aware of and monitoring current and potential highway related issues within the Area. ·Provide a secondary support to the highway inspections team in pursuit of statutory duties as set out by the Highway Act, 1980. General Duties and Responsibilities: ·Liaise in a courteous, open and professional manner with County / District / Parish Council Members on the provision of information (both to and from councillors) in the delivery of Area based services. ·Manage the expectations of Councillors and residents in relation to service delivery matters, in particular budgetary and financial constraints. ·Develop and maintain effective relationships with internal/external customers to enable the LAT to seek and give guidance and advice on emerging issues. ·Respond, provide timely updates, and close out customer enquiries on Area based issues, within required timescales. ·Undertake site visits to ascertain the root cause of Area based issues and determine outline solutions. ·Identify and raise reactive maintenance orders where highways defects have been identified. ·Take ownership of the area by being aware of all highway related issues. Liaise with members to ensure understanding of same. ·Work closely with other Area team members to ensure effective co-ordination and progression of works. ·Attend Area LAFs and Local Community Partnership meetings as agreed with the Team leader and Area Managers and assist in ensuring that actions are implemented within the required timescales. ·Provide general support to Area Managers and briefing information for senior managers and Members on any issues that arise. ·Promote and support Equality & Diversity activities. Inspection ·Provide support to the Highways Inspection team in undertaking highway safety inspections when and where required. Network Management ·Provide on-site support to other teams in the day-to-day operation of the highway network within an Area. Providing knowledge of their area in order that other teams can provide expert advice back to customers. ·Drive continual improvement in the effectiveness and efficiency of LAT & LAF activities. Person Specification ·Experience of dealing with members of the public, including at through public meetings. ·Proven excellent written and verbal communication skills ·Full and valid driving license ·Experience of managing the expectation of the public in the delivery of services. ·Knowledge of Symology Asset management and Routine maintenance management systems To apply for this role, candidates must be eligible to live and work in the UK. This job was originally posted as www.totaljobs.com/job/66864918