3rd Line Support Analyst

Sopra Steria Recruitment
From £30,000 to £35,000 per annum Flexible Benefits
12 Oct 2016
20 Oct 2016
Contract Type
Job title: 3rd Line Support Analyst Location: Salisbury Salary: To £35K Role Overview: This complex and established IT Estate have an excellent career opportunity for a 3 rd line Support Analyst to provide hardware and software third-line support to site teams and projects on this large scale, secure account. It is essential that the successful candidate is willing to undergo a Security Clearance process for this role and is prepared to go to advanced clearance. Responsibilities Provide integration reports on new software and hardware entering the estate • Package and distribute software components to the Enterprise using Microsoft SCCM • Support the corporate environment and administration of support queues – Incident and workload management • Progress incidents and problems to their conclusion • Writing, reviewing and maintaining processes and procedures • Work with business and security frameworks (ITIL, JSP, IMM Essential skills & experience · Security Cleared or eligible, prepared to go to Advanced Clearance · SCCM Administration – Software distribution, OS deployment and monthly Patches • Scripting – PowerShell, VBS etc. • Software integration and compatibility testing • In depth knowledge of: Group policy and client end points • Operating system build and delivery mechanisms • Good RCA within a complex environment • Good software packaging knowledge. • Able to effectively troubleshoot application packages Desired Experience : Application sequencing • Citrix • Application virtualisation – APP-V, MED-V • Endpoint device control • Secure remote access • ITIL EXCLUSIVE OPPORTUNITY: Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading private and public-sector organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology. With over 38,000 employees in more than 20 countries and revenue of €3.6 billion in 2015, this is a great time to join the organisation as you will be pivotal to our continued development and growth plans. We’re offering you the opportunity to do more too - using your business skills and knowledge, and your creativity, to add more value than clients would traditionally expect. About this Company On offer is the opportunity to work for a European leader in digital transformation. The roles come with competitive salaries, the opportunity for further development and the potential for a wide and diverse career within Sopra Steria. Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behaviour. This job was originally posted as www.cwjobs.co.uk/job/66868641

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