1st and 2nd Line Support Engineer

£18000.00 - £25000.00 per annum + benefits
12 Oct 2016
19 Oct 2016
Contract Type
Software house in Farnborough seeks 1st and 2nd Line Support Engineer to join growing team. £18k - £25k DOE. Your new company Hugely successful software house with its head office in Farnborough and with 42 million users worldwide is steadily growing and, as a result, is growing its IT support team. This is a brand new job opportunity for a 1st and 2nd Line Support Engineer to join a well established and growing team. Your new role You will join the busy in-house technical support team supporting the company's range of products for Microsoft Exchange mainly over the phone and via email but from time to time face-to-face support may be required. You will log calls in a CRM system and create / update cases in the CRM system from all the calls you take. You will troubleshoot product related issues using resources available and you will collect information regarding customer problems to aid in troubleshooting. You will provide remote assistance for customers when required and escalate when necessary. What you'll need to succeed You will have a knowledge of Microsoft Technologies that include Windows (XP, Vista, Windows 8 and Server 2000-2012), Exchange (2007 and above) and Office (Outlook). Knowledge of Active Directory, basic networking and HTML will also be beneficial. You will need to have excellent communication skills, have good problem solving capabilities and be able to work well on your own and as a part of a team. What you'll get in return You will receive a salary between £18,000 and £25,000 depending on your level experience great benefits including pension, free parking and company provided training. This is a great job opportunity for individuals looking to develop their skills further both through career progression and training for industry recognised qualifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk This job was originally posted as www.totaljobs.com/job/66864147

More jobs like this