Service Desk Manager

Reed Technology
£26 - £29 per hour
12 Oct 2016
20 Oct 2016
Service Desk Manager Sunderland 6 Month Contract £26-29 per hour My client are looking for an experienced Service Desk Manager to join their busy and fast paced service desk on a 6 month contract. My client are a national organisation with exposure to the public on a daily basis. They are therefore looking for someone to join their team on a temporary basis and hit the ground running supporting the BAU functions. Skills and experience You will have experience of working and managing a busy service desk with circa 10-12 analysts. You will be confident in implementing new changes within the department based on recommendations given by relevant stakeholders. You will be able to run and support the service desk and provide training to new and existing members of the team. You will ensure the BAU functions of the service desk are maintained and recommend any improvements to the relevant stakeholders. You will be responsible for managing 2 supervisor and will be able to drive the team to maintain the SLAs and improve the overall performance of the department. You will have strong developing, communication and presentation skills and have excellent interpersonal skills. The next steps If you are interested in this position and would like to be considered for the position, then please send me a copy of your up to date CV ASAP. My client is looking to arrange interviews within the next 2 weeks. If you would like to discuss this role in more detail, please call Ben Clark on 0191 2551780 or email . Reed Specialist Recruitment Limited is an employment agency and employment business. This job was originally posted as

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