Broadband, VoIP, Telephony - Customer Support Technician - Manchester

FT Select
From £18,000 to £22,000 per annum plus on call, bonus and excellent be
13 Oct 2016
21 Oct 2016
Contract Type
VoIP, Telephony, SIP, Broadband, Communications, Data Support VoIP, Telephony, SIP Customer Support Technician required for our Manchester based telecoms customer. If you have previous experience supporting SIP Trunking or Hosted VoIP within business would put you at good advantage, as would some Broadband Support/IT/Networks experience . If you have very good experience in Business Connectivity or traditional Telephony and are looking to expand your knowledge into VoIP then we would welcome your application. Your day will consist of fault management primarily , as well as general support for our customer’s in-house, market leading VoIP products , but to support these fully you will also need a solid understanding of Broadband and Ethernet class data connections . The core Operational hours the team covers are 8AM to 6PM Monday to Friday. Once sufficiently experienced a requirement to help cover the 24x7, 365 day operation is essential. As well as full training and working in a relaxed but professional environment, our Customer has some excellent benefits, and options for progression. We also know flexibility is important and is something they offer as well as ask their team for, with the ability to home work and preferred shift patterns considered. What they value in a candidate; Professional but friendly approach with an excellent attitude. Good technical experience with a logical approach to diagnostics. Excellent Customer communication and listening skills, with clear language used. Ability to prioritise well based on customer need and customer impact. Attention to detail and good use of Systems and Tool provided. First time fix or prompt and proactive handling of cases. Working as part of a team to ensure we meet our commitments to service levels collectively, as well as an individual. Willingness to learn new skills and to share your own knowledge. Salary – upto £22k plus bonus and benefits Ref: 884952 This job was originally posted as

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