Service Delivery Manager

£55000.00 - £60000.00 per annum
12 Oct 2016
20 Oct 2016
Contract Type
Service Delivery Manager - £60,000 - Lancashire - High profile new venture Your new company Pioneering opportunity in a strategic new venture for a Service Delivery/IT Service Manager. A key leadership role, you will be responsible for ensuring fit for purpose and fit for use IT capability (infrastructure and applications) to support the delivery of our business services to the client. Our estate consists of c.800 desktop users; c.1000 laptops; c.1500 tablet users, and c.40,000 end-customer users. Working with senior stakeholders within the business, this role would suit an experienced IT service-line manager looking to move into a wider services role across applications and infrastructure, and leadership. Your new role As our Service Delivery Manager, you will be responsible for:- Developing a Service Acceptance Strategy across projects and change initiatives, with buy-in from the business Driving the overall strategy, delivery and ongoing evolution of Service Delivery in line with industry best practice, providing leadership to the IT function and coaching/nurturing a services culture Responsible for ensuring that the operation of technology services from internal and external technology / service providers are effective and efficient, including total cost of ownership Ensuring the people, processes and tools are in place to meet the needs of Change & Configuration Management Ensuring the people, process and tools are in place and are effectively managing Incident, Problem and Request management Producing and communicating Management Information relating to service performance Monitoring internal and external supplier performance, ensuring sufficient governance is in place to do so As a member of the IT Leadership team, providing insight into IT Service Management strategy development, staff development, and operational effectiveness Establishing and driving staff and service provider performance to develop end-to-end SLAs and building a culture of service management excellence and continuous improvement shared by all What you'll need to succeed Successful candidates will possess a proven track record in Service Management, in addition to a combination of the following skills:- Expertise in an IT Services Environment, likely as a Service Delivery Manager Knowledge and/or experience in using, defining, deploying ITIL processes Evidence of leading in a technology service operation, including prior management experience in at least one service management/line area (service design, Delivery, operations ,improvement, applications, infrastructure, end-user services, networks) Experience of managing services through outsourced contracts Experience in managing multiple stakeholders at all levels of the organisation, including management/exec level Significant experience in managing multiple issues, problems and work streams, with a clear ability to prioritise Service focussed, able to understand internal/external client needs and how to support them Strong Leadership skills, both to lead a team, and manage and influence senior stakeholders external to the team. Ability to lead and motivate others into action Excellent communication skills to instigate and maintain strong working relationships with Customers, suppliers, third parties and colleagues. Capability to clearly convey ideas and concepts in order to move into action Demonstrable experience in taking risk based decisions The ability to work under pressure; resiliency, tenacious, and outcome focused What you'll get in return In return you will be rewarded with on-going career development and training at the cutting edge of technology, on a pioneering new venture. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at This job was originally posted as

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