Release Manager

HP Enterprise
North East England
13 Oct 2016
20 Oct 2016
Contract Type
Release Manager Team: UKI SM Change and Release Management Location: Newcastle and Erskine Summary The Change and Release Management is a major contributor to the Service Management mission by ensuring standard Change Management and Release & Deployment Management processes are used cross accounts, providing consistent quality of Change implementation and Release Deployment, while meeting scheduled dates and SLAs with no business disruption due to Change implementation or Release deployment. Job Responsibilities The Release Manager ensures the governance and daily operational activities associated with the Release and Deployment Management process within a given organization. This includes planning the Release and subsequent related deployments, validating the back out plan, overseeing build, test and pilot phases, verifying trading and communication has been provided to the affected user community and managing the full deployment of the Release. The Release Manager develops detailed release and deployment plans, coordinates all project resources associated with the Release, acts as liaison to management, and manages the evaluation process upon completion of the project. They need to ensure the implementation and execution of the global standards within an Account. Overall responsibility includes Account specific process governance and improvement. They represent Account requirements and best practices to the Regional Process Leads. Process Execution This section details the operational activities performed by individuals performing this role Activities Define scope and content of a Release in line with Release Policy and Customer Contract Define, update and communicate Release and Deployment plans (and any associated Project plans) Liaise with Change Management to obtain approval for planned scope, plus deployment plans with their associated roll out schedules Represents Release and Deployment Management activities in the Change Advisory Board Identify the impact of the Release (who, what and when) Manage Customer & User expectations and communication Obtain Financial Approval for the Release Management and assignment of resources for a given Release Ensure Release plans and any associated documentation is complete (including back out plans) Obtain formal acceptance of Release testing Release Policy review and enhancement Produce, distribute and utilize reports Evaluate Release success on completion of deployment activities For large/complex Releases: form & manage a team of Release Coordinators who can assist with the execution of Release Manager responsibilities for sub-components of a Release Assign a Technical Expert to lead and coordinate all technical Release resources and activities Conforms with global process, procedures, policies and best practices Key deliverables/ measures Release and Deployment Management mailbox folders are well organised and up to date Release candidates are assessed correctly from Change requests All Releases are correctly categorized, verified and dispatched Ensure all Releases are approved Attend Change Advisory Boards (CAB) reviews to provide input for Release Plan and Deployment Approvals Provide input to Change Management for Forward Schedule of Change (FSC) Process Governance and Ownership This section details the governance activities, process documentation ownership and maintenance and related improvement activities performed by individuals performing this role Activities Ensures the overall effectiveness and execution of the processes within an account Ensures the creation and maintenance of account level documentation (level 4) - where applicable Obtains approvals from Regional Process Leads for level 4 documentation Ensure the process is defined, documented, maintained, communicated and trained at an account level Ensures the tools and roles are implemented within the account to sufficiently support the process in line with Global Standards Ensure compliance with process, policies, standards and best practices within an account Collect and report account process Key Performance Indicators (KPIs) and process compliance measures Review metrics reports, create actions plans, and initiate improvement programs as required Manages account process improvement programs through the formation and coordination of an account process team, made up of individuals performing operational process roles Member of the regional Community of Practice in which the account is based Obtains approval of global process enhancements at an account level Cascades global process enhancements and improvements into an account Manages and maintains a list of process roles for the account Escalates process issues to Global Process Leadership Team as appropriate Maintain an account process SharePoint site that contains at a minimum (Account Process meeting documentation; Metrics; Contacts List) Verify the process related activities within the on-boarding checklist are completed Key deliverables/ measures No escalation from Account/Customer about authorization of Releases Account Process Document (L4) and related documentation are available and up to date Process and related documentation aligned as close as possible to Global and EMEA Standards Able to answer majority of Release and Deployment Management process specific questions Release Manager recognized by ADM/Delivery teams as a key contributor to process issues resolution All Incidents caused by Releases have a root cause report and an agreed action plan executed as planned Account action list/continuous improvement plan exists, is acted upon and kept up to date Regular Account Release and Deployment Management trainings organized and formally tracked Working relationships Internal Delivery Teams Account Counterparts from other Process Areas Account Service Managers (ASMs) EMEA ITO SM CHGM and RADM Process Lead and Process Owner EMEA On-Boarding Team Internal Auditors External: Customer personnel involved in Release and Deployment Management process roles External Auditors Qualifications Education (degree) and professional experience University Degree A relevant industry experience is considered an advantage Demonstrated operational outsourcing and service management experience, ability to provide high quality solutions in a short timeframe This job was originally posted as