IT 2nd Line Support Network Engineer

LinkPoint Resources Limited
London (South)
From £27,000 to £27,000 per annum Temp to Perm - Long Term
12 Oct 2016
19 Oct 2016
An excellent opportunity has arisen for a talented IT 2nd Line Support Engineer to join a very successful and busy College. The College has a large Microsoft Windows Server network, current user-base is approximately 1400. The IT team manage all areas of; servers, network hardware and domain management tools. Core Duties Ensure the smooth running, maintenance and development of IT systems to facilitate Teaching, Learning, Administration and Leadership. To provide advanced technical support in line with the College’s IT support service definition. To support pupils and staff in the appropriate use of IT, through advice or training To work with the regional service delivery manager to deliver IT support, plan and execute projects To supervise and support other technicians in performing their day to day duties Server & Network Support Manage, administer and structure the Domain Active-Directory Manage, test and implement all GPOs, ensuring aspects of security and user-environment are configured and controlled accordingly. Provide senior level technical support and guidance, and take technical ownership of the higher-level / domain technical matters. Install and maintain standard network cabling; perform basic diagnostic and recovery routines on network equipment; configure network clients with appropriate server information and software. Install and maintain Cisco Phones, including administration of a cloud-based VoIP solution. Install software and CDs on servers/desktops in accordance with the necessary change control procedures. Maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs. Manage Antivirus, software updates/patches to ensure that the network is up-to-date and secure. Maintain, update and diagnose technical aspects of wireless network, digital signage, cashless catering, door access control, CCTV, Desktop & Application Support Maintain, upgrade and repair a wide range of PCs and peripherals; install complete applications. Detect, diagnose and resolve PC, peripheral and application errors. Perform advanced diagnosis procedures on PCs, peripherals and applications. Advise on compatibility of hardware, applications and operating systems, according to user requirements. Support Request Management Interpret detailed diagnostic information; monitor and manage server logs and use them to inform developments and support procedures. Prioritise resolution of problems and determine whether external support is required. Provide senior level of support for more complex requests. Make sure all requests for IT Support, new projects/purchases or major changes are recorded on the campus Service desk. Ensure that service requests are responded, fixed or escalated according to the targets outlined in the Service Level Agreement. Personal IT Development Attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities. Maintain and extend personal expertise in specific areas of IT to provide appropriate advice and support. Essential Requirements Educated up to College level. Good knowledge of MS Server Solid hands on skills with AD and GPOs Exposure to virtualised environments using VMWare or Hyper-V. Knowledge of, or experience using a service software package or working to an SLA Good technical skills with MS Server Technologies Preferred Requirements Compti A, N or other MCP Degree or other Higher Education Qualification MCP/CCNA/MCSE qualification (or working towards) Experience working in an Education Environment Knowledge of any of the following: Symantec Antivirus,, IP Telephony, Cisco Switches and Wireless AP’s, VLANS, MS SQL, Web filtering technologies Are you enthusiastic about this job? Send us your CV in word format today This job was originally posted as

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