IT Support Team Leader

Spring Technology
£28000.00 - £32000.00 per annum + Bonus, On-call
12 Oct 2016
20 Oct 2016
Contract Type
IT Support Team Leader IT Support Team Lead / Service Desk / 2nd Line Support / Windows / LANDesk / Wi-Fi / EPOS / Permanent / Nottingham / East Midlands Nationally recognised client based in Nottingham are looking for a passionate and experienced IT Support Team Lead to join their friendly IT Service Delivery function in Nottingham. Key responsibilities: In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will still operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota. You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business. Other responsibilities will include providing high-level support for our Wi-Fi infrastructure; building desktops and laptops using LANDesk; working alongside 1st line support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications. Key skills and experience required: People management skills, of both direct and indirect reports Experience in performance management, objective setting, absence management and workload planning Strong communication, planning and organisational skills Proven and strong record in 2nd line IT Support environment Thorough understanding of PC's, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi Methodical approach to IT Support Industry recognised Service Desk Support or Microsoft qualification Experience of Desktop management and Desktop deployment tools Experience of identifying and implementing technology solutions This is an exciting opportunity to join a nationally recognised company during an exciting period of change. The salary for this position is £28,000-£32,000 plus an excellent benefits package including; company bonus, on-call allowance, company discounts, flexible hours and staff reward schemes. Interviews for this position will be taking place w/c Monday 31st October so apply now to be considered for the role IT Support Team Lead / Service Desk / 2nd Line Support / Windows / LANDesk / Wi-Fi / EPOS / Permanent / Nottingham / East Midlands Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. This job was originally posted as

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