IT Service Manager

Sopra Steria Recruitment
dependent on experience
12 Oct 2016
20 Oct 2016
Contract Type
IT Service Manager Salary: £45,000 to £65,000 (dependent on experience) Location: Edinburgh Role Overview Sopra Steria is currently recruiting an IT Service Delivery Manager for a unique opportunity to work in collaboration with our public sector client, delivering IT services including application management, technical infrastructure and IT service provision. During the course of their careers, candidates may have the opportunity to work on a range of exciting projects across our various clients, sectors and sites. Responsibilities will include: Taking responsibility for the delivery of IT services to the Sopra Steria client within a multi-layered supply chain Developing strong working relationships with key stakeholders; including internal and external business functions, ensuring that IT Services are professionally delivered and meet or exceed agreed business expectations Managing service reviews both as a recipient and deliverer of services Managing and escalating incidents and working with third party teams to ensure the appropriate communications are delivered to the clients and end users of the services Reporting on the service to a broad range of stakeholders Recognising potential new business opportunities, and involving colleagues as required Contributing as part of the management team to drive the overall account forward The Service Delivery Manager must have very strong communication skills in order to work with the stakeholders, ensuring there is a clear, shared understanding of the services. Essential Skills An ITIL certified Service Delivery Manager with an appreciation of industry best practice Experience in monitoring key service delivery indicators and ensuring SLAs are adhered to Extensive stakeholder engagement and leadership experience Expertise delivering technical services such as application management, infrastructure and IT service provision Ability to manage many streams of activity and to re-prioritise workload at short notice Perseverance to deliver solutions Strong negotiating skills Desirable Skills Public sector experience and/or industry knowledge The successful candidates must be willing to undergo a security clearance process. Sopra Steria, a European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings on the market: consulting, systems integration, software development, infrastructure management and business process services. Sopra Steria is trusted by leading private and public-sector organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added value and innovation, Sopra Steria enables its clients to make the best use of digital technology. With over 38,000 employees in more than 20 countries and revenue of €3.6 billion in 2015, this is a great time to join the organisation as you will be pivotal to our continued development and growth plans. We’re offering you the opportunity to do more too - using your business skills and knowledge, and your creativity, to add more value than clients would traditionally expect. On offer is the opportunity to work for a European leader in digital transformation. The roles come with competitive salaries, the opportunity for further development and the potential for a wide and diverse career within Sopra Steria. Sopra Steria is committed to establishing and maintaining a working environment which is free from discrimination and which values all employees as individuals. All employees and prospective employees are selected, recruited, trained and promoted solely on the basis of their skills and behavior. This job was originally posted as

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