IT Service Manager, IT Business Relationship Manager

Fruition IT Resources Limited
£55000 - £65000 per annum + excellent benefits package
12 Oct 2016
19 Oct 2016
Contract Type
IT Service Manager, IT Business Relationship Manager £55,000 - £65,000 pa excellent benefits package We are looking for an IT Service and Relationship Manager to join an established large scale IT department delivering a wide range of IT products and services to a fast paced business. You would be accountable for building and maintaining relationships with and between stakeholders both existing and new and act as their principal point of engagement with IT Services. This role would suit someone currently within an internal IT Service or Relationship Management role, or also someone working as an Account Manager / Relationship Manager at an IT Services Provider, assigned to an enterprise scale account. Responsibilities: Build strong strategic relationships with large and complex stakeholder groups, developing deep understanding of their strategy, projects, changes and needs and ensure that IT supports these Work with key members of the IT team to oversee the design and delivery of IT Services to the business Evaluate processes and solutions and ensure that IT deliver service in line with agreed quality and time metrics. Understand business priorities and provide this input into the IT Service Roadmap Forecast demand for IT Services based on business strategy and project pipelines Key skills / experience necessary: Previous management experience in an enterprise scale environment IT Service Delivery experience (Ideally ITIL based experience / qualifications) Strong stakeholder engagement skills, with excellent communication ability, both written and verbal Ability to explain technical issues to a non-technical audience Experience and ability to manage sometimes conflicting priorities Strong problem solver, used to dealing with complex issues Ability to understand how technology can support achieving business aims Experience of engaging separate teams to provide expertise and deliver outcomes in relevant areas Please apply with your CV. This job was originally posted as

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