1st Line Support - Fantastic Progression

Senitor Associates
£18000 - £20000 per annum + Great company and Benefits
12 Oct 2016
20 Oct 2016
Contract Type
Role: 1st Line Engineer Location: Tamworth Salary:£18,000- £20,000 My client are a huge eCommerce business based near Tamworth, they are looking for an ambitious 1st line Support analyst. This will either be a graduate looking to secure their first role in the IT industry or junior IT Support Analyst. Key responsibilities will include: Raising tickets from multiple sources using Service Management software Providing first point of contact for incident resolution within the assigned SLAs and pro-actively reduce overall ticket volumes Acting as the central contact point between customers and our technical specialists Liaising with external suppliers for call tracking and resolution within their agreed SLA Skills Required: A relevant technical degree e.g. Web-based design or programming The ability to communicate with both internal and external customers in a polite, professional and articulate manner. This role will suit a recent graduate who has the desire and motivation to move into a fast moving, challenging and changing commerce environment. For more information about Senitor and the opportunities we have to offer follow us on Twitter SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.cwjobs.co.uk/job/66877553

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