Cisco Voice Support Engineer - CUCM, Unity, CCNA, CCNP

Verticality Ltd
£28000 - £40000 per annum, Benefits Oncall Allowance, Many other good
13 Oct 2016
21 Oct 2016
Contract Type
Cisco Voice Support Engineer - CUCM, Unity, CCNA, CCNP Cisco UC, Cisco Routing and Switching, UCCX, Teleprescense, Cisco Video, Webex, Jabber My client are a dynamic, stable, long running but rapidly growing Network Service provider who service some of the most recognisable large companies in the UK. The role suits ambitious Cisco professionals who want to acheive personal growth and complete vendor certifications. Resposiblities Provide logical troubleshooting solutions within agreed timeframes using relevant diagnosis methods Manage support cases to enable fast resolution that exceeds our customers’ expectations. Ensuring Ticket SLAs and KPIs are achieved and Escalation procedures, policies and working practices are adhered to Ensuring Service/Change Requests, Problems and Indcidents are completed accurately and within agreed timeframes. Tech Requirements Specialised in supporting Cisco architectures with a broad technical competency in supporting the following: Essential Cisco Voice Cisco Callmanager (CUCM) Cisco Unity Voicemail Cisco Video (some knowledge) Cisco Routing and Switching Desirable Cisco Contact Centre, Cisco UCCX, Cisco Datacentre (UCS, Nexus, NetApp/Nimble & VMware) Cisco CCNP or multiple CCNA across different architectures This job was originally posted as

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