Service Delivery Manager - West Yorkshire - Outstanding client

The MRJ Group
£40000 - £45000 per annum + Bonus
14 Oct 2016
20 Oct 2016
Contract Type
A brand new role currently exists in West Yorkshire for an IT Service Manager for an outstanding client on an amazing digital technology transformation. ROLE: A brand new role, working with the IT Services Director, the successful Service Delivery Manager will be responsible for running the day-to-day service operations (Incident, Problem, Service Requests & Change). The company is thriving and have identified this service management role as key for the company to continue its growth. You will be expected to lead from the front on all service delivery activities and in summary you will: Devise and deliver the incident, change & problem strategy Introduce and manager SLA's and KPI's Establish and maintain effective incident contact procedures Provide thought leadership for new solutions Collaborate with business users, project managers, applications and infrastructure teams to plan and coordinate changes. THE PERSON You will be a confident Service Delivery Manager with a track record of delivering enterprise level support solutions (ideally within an ITIL environment) and will thrive on autonomy. You will offer a solid track record of success in delivery and have the ability to: influence stakeholders (internal / external); and design out of the box solutions to build solid relationships. An ITIL expert (ideally certified), you will have the ability to lead, coach and mentor a team, show a deep understanding of the use of technology to deliver continuous improvement, ideally complemented by management experience in front-line delivery and be able to work in a fast paced environment. NEXT STEPS DO NOT MISS THIS OPPORTUNITY This is an outstanding role offering a career opportunity unmatched in West Yorkshire. Apply today: Jody Marks 0161 244 9581 07748 948 255 MRJ Recruitment is a boutique digital recruitment consultancy - formed in 2010 to challenge the norm and do things differently. MRJ has grown to become a trusted partner of some of the leading names in the tech/digital industry, including many heavily-funded tech start-ups. MRJ is advertising this role on behalf of a client. Yorkshire, Leeds, Hull, Bradford, York, Harrogate This job was originally posted as

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