Retail Supply Chain Coordinator

£15000 - £18000 per annum + BONUS, PENSION
13 Oct 2016
06 Nov 2016
Contract Type
This individual will be required to demonstrate effective administration techniques and prioritising of their time to achieve daily back office processing expectations as well as manage the relationship link between Customer and Account Managers. The individual would also need to meet the requisite skills to proactively and collaboratively assist the Account Managers in all areas of administration and system processes together with the ability to demonstrate their skills in building relationships both internally and externally. By developing and maximising these relationships they will help drive Exertis Home's continued growth through the delivery of a long-term strategic partnership. This individual will be required to develop a deep understanding of this account's business needs and requirements. Key Skills Advanced MS Office (a confident and advanced knowledge of Excel is essential) Proof Reading - both numerical and grammatical Excellent Customer Service Skills Self-disciplined and self-motivated Well presented , you must ensure that Vendors/Internal Gem personnel are treated professionally and that Exertis Home is always held in the highest regard. Action or escalate customer requests and requirements as appropriate. Being organised is an essential ingredient to the success of the role of Catalogue Account Coordinator. Communication Component order chasing Aged Stock Supplier Presentations You will be expected to work alongside the CAM's in all aspects of customer service. Duties will include: You may be required to attend supplier presentations/meetings to maximise your product knowledge. You will be required to work alongside the buying team to ensure that minimum stock levels are maintained and bundles created and managed to sell through slow selling lines Service levels are a key indicator to ensuring our ongoing business with all catalogues. You will be expected to manage incoming stock and ensuring delivery dates are being met Whether over the phone, by email or face to face you must ensure your communication channels are regular, planned, relevant, specific, always professional and effective in terms of profit generating. You must ensure that your administration procedures are adhered to and are kept up to date, accurate and accessible to other members of the team in your absence. Administration Customer Service General Responsibilities Booking deliveries Stock and sales reporting Preform invoicing Bundle set ups Promotion management SOA tracking Forecasting New product reporting Stock management This job was originally posted as