IT Support Engineer - 1st 2nd line - Windows - Reading- £30k

£25000 - £30000 per annum
13 Oct 2016
21 Oct 2016
Contract Type
Procurement Support Desk Advisor- Reading- £30,000 The key purpose of this role is to provide front line support and customer service on Group procurement suppliers, applications and associated environments. To troubleshoot the query / problems and advise on the appropriate action or to re-direct if required. Company-wide Responsibilities Understands Group business strategy and how it impacts their Procurement Services. Develop strong relationships with key stakeholders up to MD level to help support, understand and align Procurements objectives to the business' needs. Participates in and implements procurement transformation throughout the group, by working with stakeholders, responding to any issues and appropriately guiding / directing. Procurement Responsibilities To respond to requests for procurement support either in person, via phone or electronically To diagnose and resolve on a 1st time fix a high proportion of queries & requests. To research questions using available information resources To advise procurement user on appropriate action aligned to Group & departmental policy. To follow standard support desk procedures & policies whilst offering appropriate enhancement suggestions. To formally log all support desk interactions utilising the agreed mechanisms To appropriately administer support desk software & documentation. To re-direct 'non 1st time fix' problems to appropriate resource and close out with the procurement user once guidance or direction has been received. To identify and escalate situations or queries requiring urgent attention. To track and route problems & requests and document resolutions To prepare activity reports and deliver requested management information and reports. To identify and inform management of recurring problems or queries. To remain up to date and current with processes, policies, systems, data and associated information. To Contribute and support the business in the ongoing development of the purchasing department & it's strategy. To liaise & communicate procurement initiatives & procedural amendments to all stakeholders. To identify procurement savings opportunities and further investigate and realize where possible To advise, plans and carry out activities that drive towards Procurements progress toward 'world class' functionality. To help develop, maintain and communicate a preferred supplier and approved product/service list for all categories. To lead, co-ordinate and / or facilitate appropriate departmental, supplier or cross-functional workstreams. To conduct procurement activity in accordance with stated ethics, CSR and other procurement and legal policies. To maintains an effective communication structure detailing stakeholder and supplier contacts To carry out additional reasonable requests made by Group management. Leadership and Management Responsibilities Effectively communicate the Businesses and Procurement's strategic direction and cascades into objectives and action plans. Uses appropriate behaviours and attributes to support team building and collaboration. Takes ownership of specific tasks/projects as directed by the Procurement Director / Head of Procurement Essential technical and professional skills and knowledge Demonstrates a track record of developing and maintaining stakeholder and supplier relationships. Demonstrates track record in excellent communication skills (all mediums) Preferred experiences Will have worked in a complex and changing environment with demanding business objectives and in a highly competitive market sector. Has knowledge of operating in multiple industry sectors, preferably within a Service industry To be considered for this role please attach an up to date CV to the link below. This job was originally posted as

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