IT Service Desk Technician

£18000.00 - £22000.00 per annum + benefits
12 Oct 2016
19 Oct 2016
Contract Type
IT services provider in Basingstoke seeks Service Desk Technician for temp to perm job. £18k to £22k. Your new company Leading IT services provider based in Basingstoke is steadily growing and, as a result, requires two Service Desk Technicians to join their team on a temp to perm basis. This job is likely to become a permanent position and can start immediately. Your new role You will be working on a busy service desk providing 1st line support to one of the UK's biggest kitchen suppliers dealing with multiple sites throughout the UK. You will provide support over the telephone, via email and via web chat working together with the 2nd line and 3rd party support teams to resolve calls as soon as possible. You will log calls accurately in a call logging system, taking ownership and escalating accordingly. You will be required to work in shift patterns covering 7am to 5pm with the occasional Saturday morning shift. What you'll need to succeed You will have previous experience working in a customer care / IT support environment. You will have good communication, interpersonal and customer service skills and you will be a keen learner. You will have basic IT knowledge with the ability to fix issues via phone and remote access to various hardware devices and software programs. What you'll get in return You will receive a salary between £18,000 and £22,000 depending on experience great benefits including free parking, company pension and the ability to undergo courses to gain industry recognised IT qualifications. This is a temp to perm job opportunity so you will receive an hourly rate for the first three months before being taken on permanently. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at This job was originally posted as

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