Service Desk Analyst

Talent International
West Midlands
£140 per day
13 Oct 2016
21 Oct 2016
Role: Service Desk Analyst Contract length: 6 months Location options: Birmingham What's in it for you: Join a dynamic IT team delivering continuous service improvements Utilise and enhance your IT skills Develop as part of a skilled and supportive team The role: Working as an IT service desk analyst you will provide expert advice and guidance to customers using your existing IT skills and developing IT knowledge. You will fit into an improved IT team, playing a vital role in developing a high quality, standardised service in a supportive environment. You will contribute by having a great first time fix rate and regularly capturing and maintaining service knowledge. You will be quick to learn and follow process, and confident to suggest improvements. You have a confident and professional telephone manner and will assist customers with your excellent rapport. This is a great opportunity for someone with exceptional customer service skills and IT knowledge to contribute to a great team. What we're looking for: Working knowledge of MS Windows operating systems, MS Office products, and a broad range of desktop applications Ability to multitask and work with speed Strong customer service skills A professional attitude Essential The successful candidate will be able to demonstrate the following knowledge, skills and experience: Relevant IT experience in a 1st line support role Relevant experience of supporting onsite and remote users in a networked environment. Good working knowledge of MS Windows operating systems, including foundation knowledge of DNS, DHCP, and TCP/IP Knowledge of Microsoft Office products Knowledge of remote support tools, such as LANDesk Contribute to documenting best practice methods Familiar with remote desktop delivery methods such as Citrix Good communication (written word and telephone manner) Experience in active directory (Users and Computers) Desirable Foundation knowledge of ITIL Service management processes. Ability to remain calm and professional at busy times and when dealing with challenging customers This job was originally posted as

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