Satellite Hub Operations Engineer | London | ISP

Franklin Fitch Limited
London (South)
12 Oct 2016
20 Oct 2016
Contract Type
My Client is a leading provider of satellite data communications services in Europe, the Middle East and Africa with significant international spectrum rights and a network covering over one billion people. Main duties and responsibilities Ensure maximum network and service availability through proactive maintenance/monitoring; Provide customer-facing 2nd and 3rd line support for satellite equipment, legacy remote wireless, and in-house operations support systems; Provision of customer network services on core equipment; Provide support services for service design, transition, and operations; Frequently update satellite hub engineering manager of the Hubs’/NOCs’ status; Continuous analysis of Hub infrastructure to identify service improvements to enhance customer experience; The company operates a 24x7 services so the successful candidate will be required to participate in the on-call rota and shift system to support out of hours emergency support and routine maintenance. Skills and Q ualifications required Excellent understanding of satellite communications, VSAT In addition to the above responsibilities, the jobholder is required to perform other reasonable duties as assigned by the supervisor/line manager from time to time. technology, and RF equipment; Demonstrable experience in satellite hub management and Operations; Operational experience of Hughes systems; Operational experience of Gilat systems; Operational experience of iDirect systems; Operational experience of Newtec network systems; Network Operations Centre experience within a satellite communications or ISP environment; Willingness to work occasional long hours under pressure in geographically dispersed locations; Ability to successfully apply skills and experience to master new hub technology to become technical subject matter expert; Strong analytical, diagnostic and problem solving skills. This job was originally posted as