Operations Manager

DHL Supply Chain
14 Oct 2016
25 Oct 2016
Contract Type
Operations Manager Ref: req31755 Position: Warehouse Operations Manager Location: Daventry Grade: RCS L Contract Type: Permanent (Full-Time) Closing Date for Applications: 1st November 2016 These are exciting times at DHL and we are currently seeking an exceptional candidate to join us as an Operations Manager to take operational leadership and responsibility for managing a safe and efficient section of the operation for the site and Mothercare/ELC. Interface with the customer on the operational issues including supplier non-conformance. To be a key leader in projects (DHL and customer driven) Key Responsibilities in this role will include: Safety Analyse and understand health and safety related risks for our associates, take action to reduce or eliminate these risks according to a prioritized plan Take responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals in the operation by applying and improving the Safety Standards Driving continuous improvement quarter-on-quarter based on removing barriers to improved performance for the department where necessary Leverage Behavioral Based Safety (BBS) program as a daily way to confirm behaviors and processes Review incident investigations within the work place, respond to escalated issues of non-compliance and ensure relevant safety regulations and procedures are adhered to Regulatory Compliance Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations Ensure the appropriate communication, understanding and compliance with all relevant DPDHL policies takes place Review practices against the requirements of legal compliance regularly and implement a formal process to address any issues Customer Engagement Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs Identify and propose opportunities to grow the business with existing customers Drive a continuous annual site improvement programme with key milestones to be assessed each quarter to support customer retention and loyalty Performance Management Responsible for the overall annual performance of the operation, including achievement of agreed customer KPIs, delivering operation budget and other internal KPIs (eg. safety, operational, employee related etc.) Report data accurately and on time Conduct regular performance reviews and coaching with direct reports Ensure direct reports appraise their team members and approve the performance ratings of the reviews, ensuring overall consistency across the site Translate agreed high level objectives into specific and actionable operation plans and manage the implementation Build and manage relationships with both internal and external service providers developing an annual action plan to ensure operational performance and productivity are improved across the operation Site Development Plan Ensure effective completion of Site Development Plan actions by following the Management Review Process, with personal accountability for those tasks in the plan with 12 month target completion times What will you get in return? As a part of a growing DHL population you will receive access to a variety of our excellent benefits which could include; 25 days holiday, pension scheme, medical cover, childcare vouchers, retail discounts, flexible working, training, development and secondments opportunities and MANY MORE. What you'll need to do next? If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application. ? Facts and Figures Division V7, SUPPLY CHAIN Employment Type Permanent Full-Time Business Unit DHL Supply Chain UK Contract Type Location Daventry Working Hours Job Type Warehousing, Package Handling & Distribution Shift Requirement None Career Level Senior Managers Relocation Offered Responsible for Travel Required No Business Travel Reports to Warehouse Manager Travel Extent None Target Hire Date 02/11/2016 Work Permit Required Yes This job was originally posted as www.totaljobs.com/job/66900279