Second Line Support Engineer

£25000.00 - £35000.00 per annum
14 Oct 2016
20 Oct 2016
Contract Type
Small Managed Service Provider- Lisburn require Second LIne Support Engineer Your new company Second Line Support Engineer- Lisburn Our client focuses on providing ICT services to the Northern Ireland business community. They are specialists at providing Outsourced Support to companies that have little or no in-house IT expertise to call upon. As a Microsoft Partner and Small Business Specialist, they have proven strengths in Network Infrastructure, Business Intelligence and Business Desktop Deployment. Their team of engineers are certified MCPs (Microsoft Certified Professionals) in a variety of disciplines, from Windows through to CRM and SharePoint. Role You will provide day to day technical support to the client base which will include help desk call handling, remote & on-site support, installations and project management. Key responsibilities and accountabilities You will Troubleshooting hardware and software problems and providing assistance in troubleshooting network problems Respond to faults and service requests notified by the service desk system, use the system to track progress in problem resolution and provide reports on all jobs Assisting in client support activities to include, answering the telephone, responding to emails. Using the service desk system to track queries and following procedures for resource allocation, peripheral support, sales and distribution of software etc. What you need to succeed Degree or equivalent 3rd level IT qualification or relevant industry experience Microsoft Certifications 6 years working in an IT Support environment. Excellent verbal and written communication skills Self-motivated team player, with the ability to thrive under pressure Displays organisation skills to prioritise requests and effectively maintain work activities Hold a clean driving licence and have use of a car Technologies Experience supporting and maintaining all versions of Windows Server through to 2012 R2 Installation, imaging & maintenance of Windows Client Virtualisation: Hyper-V & VMware Management of network equipment (SonicWALL, Draytek, Netgear) Backup & replication software and processes If you are interested in hearing more please contact me on 02890 446905 for a confidential chat Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at This job was originally posted as

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