Lead Service Delivery Analyst (SIAM,ITIL,SC Cleared)

Project People Ltd
Competative rate
14 Oct 2016
22 Oct 2016
(ITIL,SIAM,Service,Incident,SC Cleared,Problem, Escalation,Security Cleared,Service Now) A global IT services company urgently requires a Lead Service Delivery Analyst, you will manage a small team of service delivery analysts. You should have experience of SIAM within a Defence or Government setting, due to the nature of the project and the time in which the client needs to on board SC Clearance is required The client requires Service Delivery Analysts / Junior SDMs who have a flexible pro-active approach to their day to day work and be able to manage their own workload. You must possess the ability to identify and implement service improvement opportunities. Roles will manage third party supplier performance across the following process areas: Problem Management Change Management Service Asset and Configuration Management Primary skills & experience; - SIAM experience - Experience of Incident and Problem Management - ITIL / ISEB Certified - Supplier Management - Change and Release Management The Company A leading global IT services organisation with 10,000 employees and annual revenue of nearly £2 billion in the UK alone. Projects delivered for private, Government, International and Defence customers are some of the largest and most technically innovative solutions found in the world. Their business is rapidly expanding to meet current and future commitments due to numerous exciting programmes currently being developed. These solutions will use the latest technology to resolve some of the most complex requirements for a challenging group of customers. Diversity Project People and our clients are fully committed to developing an inclusive workforce. Applications are always fully considered, irrespective of race, gender, faith, sexual orientation, ethnic origin or part-time status . Project People Ltd is acting as an Employment Business in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/66893348

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