Service Manager

Resource Management Ltd
12 Oct 2016
19 Oct 2016
Contract Type
Service Manager Salary £48,000 - £60,000 depending on experience Benefits - 12% bonus at target, Private Medical, 28 days holiday plus bank holidays, Double Match Pension contribution A 150 year old company founded on the principles of self-reliance and community, Royal London is the UK's largest mutual pensions, insurance and investment company. Group businesses provide around 9.1 million policies and employ 3,106 people across operations in London, Bath, Edinburgh, Wilmslow, Glasgow and Reading, with Group funds under management of £93.8 billion. Owned by our members, rather than by shareholders, our financial performance is robust over both the short and long term. Our aim is to become the most trusted and recommended provider of insurance and investment products in the eyes of our customers. Royal London is at the start of an ambitious programme of growth which will continue over the next 5 years and beyond. Because of this continuous growth we are looking for an ambitious and experience Service Manager within the Group Technology and Change (GTC) department in Wilmslow. The role will initially sit within our hard hitting Solvency11 Programme which is currently delivering significant transformational programmes to replace the Actuarial Modelling tool and rollout the Oracle Fusion Finance solution. We are looking for an accomplished Service Manager with a strong technical background and understanding of IT infrastructure. You will be well versed with working within a complex operating model with both external and internal stakeholder engagement including 3rd party supplier relationships. We are after a real influencer with the ability to prioritise projects and tasks accordingly for the best possible outcome for the business model. Skills, Qualifications & Experience: Experience in a highly operational role with high rates of change Excellent Service Management knowledge and skills Ability to translate business objectives into technical requirements and vice versa to a wide ranging audience Ability to prioritise between change, request and fault type activity Basic Project delivery experience Broad understanding in reviewing commercial contracts and statements of works Excellent understanding of the operation of financial businesses. Operational and service improvement experience Practical application of ITIL principles in a business environment; Experience of Service Management in complex operating models spanning business, several internal IT teams and several outsourced suppliers in one Service Line To apply, please use the 'Apply Online' link below. For any further queries regarding the role, please contact Jessica Alcock on This job was originally posted as

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