Digital Account Manager

Sarah West Recruitment
From £210 to £25,000 per annum
14 Oct 2016
14 Nov 2016
Contract Type
Digital Account Manager Exeter £21,000 - £25,000 The purpose of this role is to proactively own and manage the day-to-day delivery of external and internal client requirements and jobs through effective planning, scheduling and co-ordinating. The role focuses on day to day client and account management for a range of digital campaigns. You will be tasked with acting as a primary point of contact keeping stakeholders fully informed and involved throughout as well as strategically managing and developing accounts against set plans and targets, Core to your work will also be the receiving and interpretation of what can sometimes be complex briefs, quoting work accordingly and in collaboration with relevant internal teams owning and managing defined activity through defined workflow processes. The projects will all be centred around email marketing, SMS campaigns, web and software development, online. Essentials: Experience of workflow, process and account management An exemplary customer service manner and ability to confidently and articulately discuss client and internal issues by telephone, email and face to face Excellent client, project and workload management skills An ability to understand clients’ campaign requirements, however complex, and articulate this to stakeholders at all levels of seniority A positive and flexible attitude with a drive to achieving both personal and business success Flexibility to work outside of normal hours to meet project deadlines where required Be highly organised having an ability to multi task, prioritise and manage own time effectively Excellent communication skills and an ability to manage multiple workflows and resources both internally and with clients in a high pace environment Proven ability to identify new opportunities, problem solve and present solutions in business critical situations A persuasive and confident approach Excellent written and oral communication skills Outstanding attention to detail An open, honest and transparent attitude An understanding of the value of ‘team.’ Desirables: Digital campaign management experience Experience of working within a digital, creative or marketing environment This job was originally posted as