IT Support Manager / Service Desk Manager

Zorba Consulting Limited
London (South)
£40k - 50k per year
12 Oct 2016
20 Oct 2016
Contract Type
IT Support Manager / Service Desk Manager required by expanding Software Platform Provider to manage their client support desk based in central London. The role is to manage a current team of 4 who support applications and the infrastructure providing the companies services to customer. Due to expansion you will need to grow the team and implement a 24X7x365 support structure for their enterprise customer base. This will include defining SLA’s, customer meetings, managing the helpdesk, creating and measuring KPI’s, technically mentoring staff and recruitment. The team currently supports Windows server platforms, SQL Server, Azure / AWS, iOS and Android so some technical knowledge in these areas a benefit so you can technically mentor the team. The key is your man management and experience of improving support desks, strong relationship, service (ITIL) and documentation skills. A background in a software company, working with development on support of applications, SaaS or cloud company ideal so you understand the software support and development process. Working for a successful company that is going from strength to strength, you will be tasked with improving service levels and making their service desk and support function a first class operation. This job was originally posted as