Service Desk Analyst

Lorien Resourcing
12 Oct 2016
20 Oct 2016
Contract Type
Service Desk Analyst - 1st & 2nd Line levels available Northampton Exciting opportunity for Service Desk Support Engineers. We are looking at both 1st and 2nd line levels. This is a permanent opportunity offering a competitive salary. You will have excellent customer service skills and have client facing skills. The responsibilities of the role will include: Provide a focal point of communication and technical escalation within the service desk environment. Liaise with intermediary support teams within internal departments and external third party providers. To correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail. Provide an effective and timely resolution to outstanding incidents and requests following service desk procedures and work instructions. Escalate outstanding incidents in a timely manner. Proactively provide regular updates and agree solutions to customers issues and problems. Technical Environment / Abilities: MS Windows 7/8 Server 2008 Exchange 2007/2010 Active Directory and DHCP Routers / Switches / TCP/IP Other skills / Experience ITIL v3 - preferred (not essential) Experience of being client facing If this sounds of interest, please apply on line today This job was originally posted as