Senior Service Advisor/ Assistant Service Manager

Spear Recruitment
£20,000 per annum Plus OTE £25k
18 Oct 2016
17 Nov 2016
Contract Type

Senior Service Advisor/ Assistant Service Manager

Location: Leicester, Leicestershire

Salary: £20,000 Basic, Plus OTE £25k

Hours of Work: Monday to Friday 8:00am - 6:00pm, 1 in 3 Saturday's 8:30am - 12:30pm


A main car dealership based in Leicester is looking to employ a Senior Service Advisor/ Assistant Service Manager. Your main responsibilities being to optimise Labour Hour sales and achieve/ exceed required standard of Customer Service. You must have previous experience working as Service Advisor within a main dealership.

Key Job Areas

  • Talk and listen to customers to build rapport, understand their needs and guide them towards the product/service that will best meet their needs
  • Provide estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescale's involved and setting expectations accordingly
  • Schedule work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
  • Encourage the sale of genuine parts and accessories whenever possible
  • Agree vehicle delivery/collection or loan car arrangements
  • Co-ordinate workshop activity to deliver agreed work
  • Invoice customer on completion of work
  • Update customer database to maintain accurate records of work carried out to aid future prospecting
  • Work with colleagues and other teams across the centre to provide a seamless service to customers

Person Specification:

The successful candidate for this role should:

  • You must have solid Service Advisor experience
  • Be able to demonstrate excellent levels of customer service
  • Have excellent planning and organisational skills
  • Possess a full UK driving licence

If you feel you have the skills and experience required please apply in the first instance by sending your CV

This vacancy is being managed by Ed Hatt at Spear Recruitment Ltd.

Spear Recruitment Ltd have many different Motor Trade Jobs available throughout the UK from - Dealer Principal, GM General Manager, General Sales Manager, Service Manager, After Sales Manager, Sales Manager, Service Team Leader, Business Manager, Sales Controller, Sales Executive, Sales Administration, Paint Sprayer, Panel Beater, Body Shop Estimator, Vehicle Mechanic, Service Advisor, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Trade Parts Representative, Parts Advisor, Parts Manager, Workshop Controller, Fast Fit, Tyre Fitters and Warranty Administrators etc.

Call Spear Recruitment Ltd Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as, Ford, Vauxhall , BMW, VW, Land Rover, Volvo, Bentley, Lexus, Toyota, Jaguar, Mazda, Mercedes, Peugeot, Audi Renault, Citroen, Nissan, Hyundai, Kia to name but a few

Spear Recruitment Ltd are on Facebook and you call follow us on Twitter @spearrec

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